Onsite Credentialing Coordinator

Job Summary

The Credentialing Coordinator performs administrative tasks related to provider credentialing. Responsible for the collection of documents for initial credentialing and re-credentialing. The Credentialing Coordinator tracks and reports the expiration of credentials to maintain up-to-date files.

Duties & Responsibilities

• Provider outreach via phone and email to gather required documents
• Maintenance of credentialing databases (Update, remove, and add provider data as applicable)
• Follow internal credentialing guidelines to complete provider company and owner applications
• Follow internal credentialing guidelines to complete driver applications
• Follow internal credentialing guidelines to complete vehicle applications
• Follow internal credentialing guidelines to complete facility applications
• Review of credentialing documents to ensure a “clean file” is presented for primary source verification to be conducted efficiently and effectively.
• Communicate with the appropriate parties (i.e. Provider Relations Department, Transportation department) on changes, denials, and application issues.
• Send welcome email packages to providers via email
• Transcribe data received from providers into credentialing database
• Monitor upcoming credentials expiration dates through credentialing database and notify providers.

Requirements & Qualifications

• A high school diploma or equivalent
• 3 years of related experience and/or training
• Strong computer skills
• High level of attention to detail
• Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively.
• Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company and customers.
• Positive attitude and always maintain solution-based and customer-focused mindset
• Able to work in a fast-paced environment
• Professional in-person and phone presence and etiquette
• Bilingual – English and Spanish