Onsite Computer Technician

Location: Irving, TX (onsite presence required).

About the role

The Technician, Computer, End User works under general supervision to perform analytical, technical, and administrative tasks in the planning, design, maintenance, and installation of personal computer systems. The role includes level 2 triage, onsite support for telecom, systems, and networking, and assistance to work‑from‑home agents and junior team members, as well as executive staff.

Responsibilities

• Perform analytical, technical, and administrative work related to PC system planning, design, maintenance, and installation.
• Provide level 2 triage and onsite support for telecom, systems, and networking issues.
• Work on moderately to highly complex applications.
• Consult with end users to determine hardware and software requirements and select appropriate software from the software stack.
• Install new hardware, maintain existing hardware, and configure peripherals.
• Support work‑from‑home agents and assist junior team members in supporting WFH users.
• Provide technical support to executive staff and senior management.
• Serve as a technical escalation point for Tier 2 team members.
• Install and configure various operating systems, including Microsoft, Unix, and Linux.
• Troubleshoot Windows 10 for common software and hardware problems.
• Diagnose network and systems connectivity issues involving routers, switches, circuits, servers, wireless equipment, and related hardware.
• Work independently with minimal supervision.

Qualifications

• Minimum 3 years experience as a personal computer technician supporting a large user environment.
• Proven ability to troubleshoot user issues remotely.
• Hands‑on experience (3 years) with networking and Active Directory.
• Advanced knowledge of personal computer hardware, peripherals, and networking cabling.

Skills

• Proficient in Microsoft Word, Excel, OneDrive, and Teams.
• Advanced knowledge of Microsoft Windows operating systems and PC‑based application software.
• Expertise with remote support tools such as Bomgar, Terminal Servers, or VMware.
• Ability to install and configure operating systems (Microsoft, Unix, Linux).
• Strong troubleshooting skills for Windows 10, printers, and network connectivity.