Onsite Benefits Support Specialist

Job Summary

We are seeking a detail-oriented Benefits Support Specialist to work in an office setting to support retirees and current employees with pension plan inquiries. This role combines phone-based administrative support and customer service, assisting members by navigating multiple systems to provide accurate benefits information.

Key Responsibilities

• Answer calls from retirees and employees regarding pension and retirement benefits.
• Research and resolve inquiries using multiple systems and screens simultaneously.
• Accurately document member interactions and update records.
• Provide professional customer service in a call center environment.
• Support new business implementation and administrative tasks as needed.

Qualifications

• Call center or customer service experience preferred.
• Strong attention to detail and organizational skills.
• Basic typing and computer skills.
• Ability to multitask and navigate multiple systems.
• Ability to pass a criminal background check.

Benefits

• Health insurance coverage.
• Voluntary dental and vision programs.
• Life and disability insurance.
• A retirement savings plan.
• Paid holidays.
• Paid time off (PTO) or vacation and/or sick time.

Pay and Schedule

• Pay Rate: $17.00 per hour.
• Onsite, Monday – Friday, 8:00 AM – 6:00 PM EST.
• Training: 4 weeks of classroom training provided 8:30 AM – 5PM EST.

Requirements

• Reside in states where compensation structure complies with applicable wage regulations.
• Pass a criminal background check.

Company Information

• Conduent is an Equal Opportunity Employer.
• Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.