Online Shopping Manager

About the role

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier. The Role and Why It's Important At Hy-Vee, our Aisles Online program is one of the most important ways we make our customers' lives easier, and the Aisles Online Manager is the person who makes it run. In this role, you'll oversee the planning, staffing, and day-to-day operations of the store's online shopping fulfillment process, ensuring every order is picked, packed, and delivered on time and to the highest standard. You'll lead and develop your team, resolve customer service issues, and continuously look for ways to improve the experience. If you're a strong organizer, a natural leader, and passionate about delivering a seamless customer experience, we'd love to have you on board.

Responsibilities

• Deliver outstanding customer service by greeting customers warmly, addressing their needs, and taking any steps necessary to resolve customer service issues
• Oversee the order fulfillment process from start to finish, continually monitoring incoming online orders to ensure prompt, on-time fulfillment
• Recruit, train, schedule, and develop department employees to maintain a high-performing, customer-focused team
• Provide ongoing education to employees regarding new policies, procedures, and best practices
• Ensure all food safety guidelines are followed and products are kept at proper temperature throughout the fulfillment process
• Instruct, assign, and review the work of others; coordinate activities and address employee concerns as needed
• Have authority to recommend employee discipline
• Answer phones and emails promptly and provide friendly, helpful service to customers
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Skills

• Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience
• Lead, motivate, and develop a team in a fast-paced, deadline-driven environment
• Communicate clearly and professionally with customers, team members, and vendors through verbal and written correspondence
• Identify problems and develop practical, timely solutions
• Navigate computer systems confidently, including word processing, spreadsheet, email applications, and job-specific programs
• Stay highly organized and manage multiple priorities and projects simultaneously
• Handle confidential information including sales reports, pricing, profit and loss data, and operational information with discretion

Qualifications

• High school diploma or equivalent preferred
• Strong computer and internet skills required
• Physical requirements: frequently stand and walk throughout a shift in sales, food service, or delivery areas; ability to safely use sharp knives and blades for food preparation where applicable; exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment where applicable; ability to operate a delivery vehicle in accordance with applicable DOT standards where applicable; perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties
• Working environment: fast-moving role with constant pressure to meet deadlines and manage multiple projects throughout your shift; work primarily in a retail store setting; may be exposed to dust, noise, temperature extremes, moving equipment hazards, and electrical equipment; safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Pay

The anticipated hourly starting wage for this position is $15.50 to $19.50 depending on experience.

Benefits

For information on company benefits visit Benefits | Hy-Vee.

Employment is contingent upon the successful completion of a pre‑employment drug