Online Sales Consultant

Since 1967, Toll Brothers has been building luxury homes and communities in premier U.S. locations. As a Fortune 500 company operating in over 60 markets, we are the country’s premier luxury builder offering a wide range of product types and price points for first-time, move-up, active-adult, and second-home buyers. We value diverse perspectives and strive to create an inclusive workplace where all employees feel respected and empowered.

About the role

Toll Brothers seeks an Online Sales Consultant to manage all aspects of online sales for our Virginia operations. This remote position will be based in Greenwood Village, Colorado. The role is responsible for managing internet lead interactions, generating qualified appointments, and delivering a luxury customer experience from first contact through handoff to the onsite sales team.

Responsibilities

• Set Appointments to Generate Traffic
  • Quickly respond to computer-generated leads in a Toll brand-appropriate manner
  • Qualify leads, schedule customer visits to the community, and complete handoff to the onsite sales team
  • Utilize phone, email, and texting programs to contact leads from all available channels
  • Conduct regular follow-up on a personal level based on lead rating and interest
  • Partner with the onsite sales team to drive internet lead conversion to appointments
  • Conduct regular prospecting through campaigns and other appointment-setting activities
• Drive Results
  • Proactively manage a digital library with information on products, features, neighborhoods, and amenities
  • Monitor community websites to maintain accuracy
  • Virtually demonstrate model homes, community/floorplan features, and homesites through the Toll Brothers website
  • Maintain an FAQ for all communities covered as a quick resource
  • Visit all communities to learn firsthand the unique selling propositions, home designs, homesites, location, surrounding area, and amenities
  • Utilize core applications such as Salesforce, Pivotal, Microsoft Office, and E1 to complete business needs and update customer information
  • Prepare and present project review forms for all divisions covered as needed
  • Provide weekly comments/insights for future community and online sales weekly reports
  • Attend and participate in sales meetings, future community start-up meetings, and monthly marketing meetings as needed
  • Visit communities monthly within your assigned geographic territory
• Customer Service
  • Provide customers an exceptional experience through online lead forms, chat, or phone calls by building relationships and learning about their needs
  • Redirect callers and web customers to the correct department when necessary
  • Provide a general overview of the new home building process and set expectations for next steps
  • Coordinate with the marketing team to nurture and build interest for Coming Soon community leads
  • Survey customers and update records based on their responses
  • Follow up after visits to ensure the community was a fit or provide alternative options
  • Maintain chat availability on TollBrothers.com for easy customer access
  • Send congratulatory video emails to customers once an agreement is reported

Qualifications

• 2+ years of sales or customer service experience
• Excellent written and verbal communication skills
• Solid planning and multitasking skills
• Real estate license required in some states
• Weekend availability is required
• Maintains a full-time, 5-day work week
• Travel may be required based on areas of coverage
• Must reside within areas of coverage

Preferred Qualifications

• Bachelor’s degree
• 3+ years of new home sales experience
• New home construction knowledge
• CRM knowledge

Skills

• Customer focus: understanding customer needs and Toll Brothers offerings to create win-win solutions
• Building business partnerships as a trusted advisor
• Selling: using sales techniques to develop leads and gain customer commitment
• Collaboration: ability to work with and learn from internal partners (Onsite Sales, Marketing, Operations) across multiple departments
• Communication: clear, concise, and organized written and verbal communication
• Willingness to take on additional responsibilities outside the scope of job duties

Pay

$40,000 - $56,000 annually, plus a monthly mobile device allowance and a per-appointment bonus program.

Benefits

• Comprehensive medical and dental coverage
• 401(k) with company match
• Discounted stock purchase plan
• Discounts on mortgages and homes
• Additional benefits and perks