Online Sales Consultant

Primary Responsibilities

• Generate virtual or in-person qualified appointments to visit a community
• Assist in a sale from a customer who started online
• Serve as the first point of contact to deliver a luxury customer experience from a customer’s first interaction through handing the customer over to the onsite sales team
• Manage digital library with information to provide customers on products, features, neighborhoods, and amenities
• Virtual demonstrate model home, community/floorplan features and homesites to customers through the Toll Brothers website
• Maintain an FAQ for all communities covered as a quick resource
• Visit all communities to learn firsthand the unique selling propositions, home designs, home sites, location, surrounding area and amenities
• Use core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc. to complete business needs and update our customer information
• Prepare and present project review forms for all divisions covered as needed
• Provide weekly comments/insights for the future community and online sales weekly sales reports
• Attend and participate in sales meetings, future community start up meetings, and monthly marketing meetings as needed
• Visit communities monthly within your assigned geographic territory

Customer Service

• Provide customers an exceptional experience who contact us through online lead forms, chat or phone calls, building relationships and learning about the customer’s story
• Redirect callers and web customers to the correct department within the company when necessary
• Provide general overview of the new home building process and set expectations on the next steps
• Coordinate with the marketing team to nurture and build interest for Coming Soon community leads database
• Survey customers and update customer records based on their response
• Follow up after visit to ensure the community was a fit or provide another option
• Send congratulations video email to customers once agreement is reported

Qualifications

• 2+ years sales or customer service experience
• Excellent written and verbal communication skills
• Solid planning and multi-tasking skills
• Real Estate license is required in some states
• Weekend availability is required
• Maintains a full-time, 5-day work week
• Travel may be required based on areas of coverage
• Preferred: Bachelor’s degree, 3+ years new home sales experience, New home construction knowledge, CRM knowledge

Benefits

• Comprehensive medical/dental
• 401(k) with a company match
• Discounted stock purchase
• Discounts on mortgages, homes, and much more!