Online Sales Consultant

About the role

This is a remote position. Candidates must be based in one of the following states: Maryland, Virginia, West Virginia, Georgia, North Carolina, South Carolina, or Florida.

The Online Sales Consultant (OSC) plays a key role in the initial internet-based home search of potential Stanley Martin home buyers. The OSC is often the first experience a homebuyer has with Stanley Martin and is responsible for capturing and converting internet customer traffic into appointments with Neighborhood Sales Managers, who continue the sales and contracting process.

Responsibilities

• Use customer-focused sales skills to convert online (and phone) leads from various sources to neighborhood appointments by investigating needs and providing relevant product and neighborhood information.
• Track and update lead data, including contact information, home buying preferences, neighborhoods of interest, and marketing sources through CRM software.
• Engage and nurture unresponsive leads to appointment and sale conversion in accordance with the Stanley Martin cadence.
• Work with Neighborhood Sales Managers (NSMs) to follow up on lead appointments and assist in closing and/or problem-solving when necessary.
• Participate in re-engagement efforts (surveys, phone-a-thons, text-a-thons, etc.) for both leads and stalled neighborhood traffic units to drive incremental sales.
• Work with marketing and divisional sales to stay up to date on neighborhoods, products, and promotions.
• Audit and work with Corporate marketing to improve the website listings for every neighborhood and product.
• Assist NSMs in identifying and updating accurate StanleyMartin.com neighborhood information.
• Attend sales meetings and other status calls with sales leadership to review lead feedback and conversion information as needed.
• Represent the company professionally in all interactions with potential customers and home buyers.
• Complete all other duties as assigned by manager.
• Adhere to company safety standards and help promote a safe working environment.
• Adhere to and promote the Mission, Vision, and Values of Stanley Martin.

Requirements

• College degree preferred.
• Sales experience, lead management, or online sales experience.

Skills

• Team player with a positive attitude.
• Attention to detail.
• Knowledge of MS Office; CRM experience a plus.
• Strong organizational skills.
• Excellent written and verbal communication skills.
• Strong understanding of the sales process.
• Ability to respond to objections and keep the sales process moving.
• Problem-solving skills.

Benefits

• Access to competitively priced, high-quality healthcare options through Aetna, MetLife, and EyeMed.
• Employer-paid Short Term and Long Term disability, basic life, and AD&D insurance (including employee-paid life, Legal Resources, and Aflac supplemental options).
• 401(K) with up to $5K employer match.
• Health Savings Account (HSA).
• 3 weeks of paid parental leave and a Flexible Spending Account (FSA) for dependent care.
• 12 weeks of paid maternity leave through the Short-Term Disability Plan.
• Well-rounded wellness benefits, including free and low-cost mental health resources and support services through the Employee Assistance Program.
• Tuition and certification reimbursement.
• 15 days of vacation (increases with tenure) and 6 days of paid sick leave.
• No-cost identity theft and travel mishap coverage.
• Advanced pay option through Dayforce Wallet.
• Discounts on buying a Stanley Martin home and discounts with partners in mortgage, title services, and cell phone service through Verizon.
• Support for local charities through the Giving Back Program, including up to $250 match, 8 hours of leave, and more.

Pay

In Maryland, this position pays between $61,700.00 and $70,300.00 annually plus bonus.

In Virginia, this position pays between $61,700.00 and $70,300.00 annually plus bonus.