Online Sales Consultant

About the role

This is a remote position. Candidates must be based in one of the following states: Maryland, Virginia, West Virginia, Georgia, North Carolina, South Carolina, or Florida.

The Online Sales Consultant (OSC) plays a key role in the initial internet-based home search of potential Stanley Martin home buyers. The OSC is often the first experience a homebuyer has with Stanley Martin and is responsible for capturing and converting internet customer traffic into appointments with our Neighborhood Sales Managers, who will continue the sales and contracting process.

Responsibilities

• Use customer-focused sales skills to convert online (and phone) leads from various sources to neighborhood appointments by investigating needs and providing relevant product and neighborhood information.
• Track and update lead data, including contact information, home buying preferences, neighborhoods of interest, and marketing sources through CRM software.
• Engage and nurture unresponsive leads to appointment and sale conversion in accordance with the Stanley Martin cadence.
• Work with Neighborhood Sales Managers (NSMs) to follow up on lead appointments and assist in closing and/or problem solving when necessary.
• Participate in re-engagement efforts (surveys, phone-a-thons, text-a-thons, etc.) for both leads and stalled neighborhood traffic units to drive incremental sales.
• Work with marketing and divisional sales to stay up to date on neighborhoods, products, and promotions.
• Audit and work with Corporate marketing to improve the website listings for every neighborhood and product.
• Assist NSMs in identifying and updating accurate StanleyMartin.com neighborhood information.
• Attend sales meetings and other status calls with sales leadership to review lead feedback and conversion information as needed.
• Represent the company professionally in all interactions with potential customers and home buyers.
• Complete all other duties as assigned by manager.
• Adhere to company safety standards and help promote a safe working environment.
• Adhere to and promote the Mission, Vision, and Values of Stanley Martin.

Requirements

• College degree preferred.
• Sales experience, lead management, or online sales.

Skills

• Team player with a positive attitude.
• Attention to detail.
• Knowledge of MS Office and CRM experience (a plus).
• Organizational skills.
• Strong communication skills (written and verbal).
• Strong understanding of the sales process.
• Ability to respond to objections and keep the sales process moving.
• Problem-solving skills.

Benefits

• Access to competitively priced, high-quality health care options through Aetna, MetLife, and EyeMed.
• Employer-paid Short Term and Long Term disability, basic life, and AD&D insurance (including employee-paid life, Legal Resources, and Aflac supplemental options).
• 401(K) with up to $5K employer match.
• Health Savings Account (HSA).
• 3 weeks of paid parental leave and a Flexible Spending Account (FSA) for dependent care.
• 12 weeks of paid maternity leave through the Short-Term Disability Plan.
• Well-rounded wellness benefits, including free and low-cost mental health resources and support services through the Employee Assistance Program.
• Tuition and certification reimbursement.
• 15 days of vacation (increases with tenure) and 6 days of paid sick leave.
• No-cost identity theft and travel mishap coverage.
• Discounts on buying a Stanley Martin home and discounts with partners in mortgage and title services, as well as cell phone service through Verizon.
• Access to your paycheck early with an advanced pay option through Dayforce Wallet.
• Support for local charities through the Giving Back Program, including up to $250 match, 8 hours leave, and more.

Pay

In Maryland and Virginia, this position pays between $61,700.00 and $70,300.00 annually plus bonus.