Online Sales Consultant

About the role

At Stanley Martin Homes, we believe your work should have a purpose. With us, it truly does. Our success starts with our people, and we are proud to foster a culture where every team member is valued and supported. At Stanley Martin Homes, you will work alongside passionate, knowledgeable professionals who are committed to doing the right thing, delivering exceptional homebuyer experiences, and putting homebuyers first.

Responsibilities

• Use customer-focused sales skills to convert online (and phone) leads from various sources to neighborhood appointments by investigating needs and providing relevant product and neighborhood information
• Track and update of lead data including, but not limited to, contact information, home buying preferences, neighborhoods of interest, marketing sources through CRM software
• Continue to engage and nurture unresponsive leads to appointment and sale conversion in accordance with the Stanley Martin cadence
• Work with NSMs to follow up on lead appointments and assist in closing and/or problem solving when necessary
• Participate in re-engagement efforts (surveys, phone-a-thons, text-a-thons, etc.) for both leads and stalled neighborhood traffic units to drive incremental sales
• Audit and work with Corporate marketing to improve the website listings for every neighborhood and product
• Absenteeism and illness management
• Attend sales meetings and other status calls with sales leadership to review lead feedback and conversion information as needed
• Represent the company professionally in all interactions with potential customers and home buyers
• Complete all other duties as assigned by manager

Position Standards

• Team player with a positive attitude
• Attention to Detail
• Knowledge of MS Office and CRM experience a plus
• Organizational Skills
• Positive Attitude
• Strong Communication Skills (written and verbal)
• Strong understanding of the sales process
• Knows how to respond to objections and keep the sales process moving
• Problem-solving skills

Requirements

• College degree preferred
• Sales experience, lead management or online sales

Qualifications

• Knowledgeable about MS Office and CRM
• Organized and detail-oriented
• Excellent communication skills
• Understanding of the sales process
• Ability to respond to objections and keep the sales process moving
• Problem-solving skills

Benefits

• Access to competitively priced, high-quality health care options through Aetna, MetLife and EyeMed, along with employer-paid Short Term and Long Term disability, basic life and AD&D insurance (including employee-paid life, Legal Resources, and Aflac supplemental options)
• Plan for the future by investing in a 401(K), with up to $5K employer match, invest even more with our Health Savings Account (HSA)
• Put your family first with benefits, including 3 weeks of paid parental leave and a Flexible Spending Account (FSA) for dependent care
• 12 weeks of paid maternity leave through our Short-Term Disability Plan
• Receive well-rounded wellness benefits, including free and low-cost mental health resources and support services through our Employee Assistance Program
• Support local charities that are important to you through our Giving Back Program; with up to $250 match, 8 hours leave and more
• Get access to your paycheck early with an advanced pay option through Dayforce Wallet

Pay

In Maryland, this position pays between $61,700.00 and $70,300.00 annually plus bonus.
In Virginia, this position pays between $61,700.00 and $70,300.00 annually plus bonus.

Schedule

This is a REMOTE position. Candidates MUST be based in one of the following states: Maryland, Virginia, West Virginia, Georgia, North Carolina, South Carolina, or Florida