Online Sales Consultant

Duties and Responsibilities

• Meet or exceed monthly conversion targets.
• Provide excellent customer service.
• Promptly respond to all inquiries utilizing email, phone, text and mail as appropriate.
• Assess lead’s needs and preferences to determine appropriate community and product.
• Schedule appointments for leads at appropriate community.
• Provide information regarding community and surrounding area.
• Provide referrals to lenders and other resources as needed.
• Communicate appointment details to lead, including time, date, location with driving directions, name of sales consultant, direct phone number for sale consultant.
• Audits division and community web pages regularly.
• Submits website changes to corporate marketing group.
• Demonstrate thorough knowledge of DRB practices and products.
• Oversight of electronic marketing efforts, including eblasts to leads, prospects and real estate agents.
• Follows up with lead after appointment to close the loop and, in coordination with sales consultant, determine next steps.
• Acts as resource to sales team by sharing lead information and feedback.
• Attends and participates in sales meetings.
• Maintains tracking records including lead information, appointments scheduled and kept, Sales resulting from appointments.
• Reports metrics regularly to leadership team, including number of leads, conversion of leads to appointment, percentage of appointments kept, conversion of kept appointment to sale, conversion of lead to sale.
• Enters all pertinent information into CRM including records of all interactions with lead.
• Visits communities regularly to establish strong working relationship with sales team and insure accurate and timely knowledge of product and location.
• Manage inbound phone calls as directed by leadership team.
• Performs other duties as assigned by management.

Qualifications

Strong communication skills, both verbal and written.

Ability to work independently and manage multiple tasks.

Experience with CRM systems.

Knowledge of internet marketing and social media platforms.

Proficiency in Microsoft Office Suite.

Excellent organizational and time management skills.

Ability to work flexible hours, including evenings and weekends.

Valid driver’s license and reliable transportation.