Online Sales Associate

Job Qualifications

• Christian Values Commitment: Must respect and uphold the mission and values of the ministry and possess high level of ethics, honesty and character.
• Education and Experience: Ability to read and write. Must have a valid Florida driver’s license or valid photo identification card and be insurable by the WRM’s insurance carrier if driving is an essential function of the position. Must be able to adapt to changes in incoming items as volume and frequency of donations vary from day-to-day. Experience in online selling preferred.

Essential Job Duties and Responsibilities

• Identify high value soft goods such as clothing, shoes, and purses for online posting and sale.
• Manage online sales accounts on platforms such as eBay, BigCommerce, and Facebook Marketplace.
• Create and optimize product listings, ensuring accurate and persuasive descriptions, pricing, and high quality visuals.
• Maintain inventory levels, update stock availability, and coordinate with the in-store team to ensure accurate product information.
• Process online orders promptly and accurately, including packaging, shipping, and tracking.
• Respond to customer inquiries, resolve issues, and provide exceptional customer service to maintain positive feedback and ratings.
• Stay updated on marketplace trends, competition, and best practices to enhance our online presence and drive continuous improvement.

Physical Demands

• Sit; use hands to manipulate; reach with hands and arms; speak and listen; lift and/or move up to 25 pounds; occasionally lift and/or move more than 50 pounds.

Work Environment

• Occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals and outside weather conditions.