Online Sales Associate

Job Summary

The Waterfront Rescue Mission, recognized in 2025 as one of the Best Christian Workplaces in the country, is hiring a positive, highly productive, safety-minded, and team-oriented associate to join our team at the Waterfront Online Store in Pensacola, FL.

About the Role

Under the supervision of the Online Store Manager, identifies premium donations with a potential for high value sale online. Collects these better donations and lists them for sale on the appropriate platform. Assists in managing inventory and preparing items for shipment. Performs all reasonably related duties as assigned.

Responsibilities

• Identify high value soft goods such as clothing, shoes, and purses for online posting and sale.
• Manage online sales accounts on platforms such as eBay, BigCommerce, and Facebook Marketplace.
• Create and optimize product listings, ensuring accurate and persuasive descriptions, pricing, and high-quality visuals.
• Maintain inventory levels, update stock availability, and coordinate with the in-store team to ensure accurate product information.
• Process online orders promptly and accurately, including packaging, shipping, and tracking.
• Respond to customer inquiries, resolve issues, and provide exceptional customer service to maintain positive feedback and ratings.
• Stay updated on marketplace trends, competition, and best practices to enhance our online presence and drive continuous improvement.

Qualifications

• Christian Values Commitment: Must respect and uphold the mission and values of the ministry and possess high level of ethics, honesty, and character.
• Education and Experience: Ability to read and write. Must have a valid Florida driver’s license or valid photo identification card and be insurable by the WRM’s insurance carrier if driving is an essential function of the position. Must be able to adapt to changes in incoming items as volume and frequency of donations vary from day-to-day. Experience in online selling preferred.

Benefits

• Highly Competitive Employee Benefits Options Including Group Health Plan with UHC, Group Dental Plan, Group Vision Plan, 100% Paid Life Insurance Policy, 100% Paid Long-Term-Disability Policy, 9 Recognized Paid Holidays Annually, Generous Paid-Time-Off (PTO) Benefits, Generous Retirement Plan Options, Closed on Sundays, Colonial Life Voluntary Benefit Products.