Online Sales Assistant - REMOTE

The Online Sales Assistant (OSA) plays a key role in the initial internet-based home search of potential Stanley Martin home buyers. The role involves converting online and phone leads into neighborhood appointments with Neighborhood Sales Managers, who will continue the sales and contracting process.

Responsibilities and Duties

• Use customer-focused sales skills to convert online (and phone) leads from various sources to neighborhood appointments by investigating needs and providing relevant product and neighborhood information
• Your primary focus will be assisting the NHC team(s) of which you are assigned. The whole team is focused on building relationships and partnering with the Neighborhood Sales Managers to drive leads to visit our model homes
• You will spend a significant portion of your day communicating with these prospective buyers over the phone, email, text, and chat channels
• Because you have such a great level of understanding of the Stanley Martin product, you will be able to investigate buyers' needs and provide relevant product and neighborhood information
• Tracking and updating of lead data including, but not limited to, contact information, home buying preferences, neighborhoods of interest, marketing sources through CRM software
• Represent the company professionally in all interactions with potential customers and home buyers
• Complete all other duties as assigned by manager
• Be available to support with special events as needed
• Adhere to company safety standards and help promote a safe working environment
• Adhere to and promote the Mission, Vision, and Values of Stanley Martin

Position Standards

• Team player with a positive attitude
• Attention to Detail
• Knowledge of MS Office and CRM experience a plus
• Organizational Skills
• Positive Attitude
• Strong Communication Skills (written and verbal)
• Problem-solving skills

Position Requirements

• Some college preferred
• Work schedule will be a maximum of five days a week, 8:30 am to 5:00 pm. Weekend hours will be required

Benefits

• Access to competitively priced, high-quality health care options through Aetna, MetLife and EyeMed, along with employer-paid Short Term and Long Term disability, basic life and AD&D insurance (including employee-paid life, Legal Resources, and Aflac supplemental options)
• Plan for the future by investing in a 401(K), with up to $5K employer match, invest even more with our Health Savings Account (HSA)
• Put your family first with benefits, including 3 weeks of paid parental leave and a Flexible Spending Account (FSA) for dependent care
• 12 weeks of paid maternity leave through our Short-Term Disability Plan
• Receive well-rounded wellness benefits, including free and low-cost mental health resources and support services through our Employee Assistance Program
• Continue your education with tuition and certification reimbursement
• Rest and relax with 15 days of vacation (increases with tenure) and 6 days of paid sick leave
• Receive great discounts on buying a Stanley Martin home and discounts with our partners in mortgage and title services as well as cell phone service through Verizon
• Get access to your paycheck early with an advanced pay option through Dayforce Wallet
• Support local charities that are important to you through our Giving Back Program; with up to $250 match, 8 hours leave and more