Online Promotions Coordinator

Duties and Responsibilities

• Assists with the development, configuration, testing, and execution of online promotions, tournaments, drawings, auctions, quests, challenges, property perks, and campaigns within Casinoverse for all WCH Properties.
• Creates, schedules, tests, launches, and maintains recurring and one-time promotional activities within Casinoverse.
• Maintains promotional calendars and ensures accurate execution of promotions across multiple properties.
• Creates and maintains Community Wall content, promotional descriptions, guest communications, and operational documentation.
• Monitors active promotions and troubleshoots issues related to guest participation, prize fulfillment, and promotional performance.
• Captures and coordinates recurring promotional programs including daily tournaments, drawings, auctions, monthly quests, challenges, property perks, and birthday promotions.
• Edits and educates guests on Casinoverse features, promotions, tournaments, quests, rewards, and engagement opportunities to enhance the guest experience.
• Offers suggestions on gifts and prizes that are incorporated into the events and promotions.
• Aids in developing promotional concepts, prize structures, and guest engagement initiatives.
• Creates a winning environment and congratulates the winners.
• Assists in the development and execution of new and exciting OLOP (Online On-Property) promotions and initiatives.
• Helps to coordinate and manage recurring promotional programs.

Job Requirements

• High School Diploma or GED required.
• Must be twenty-one (21) years of age or older.
• Bachelor of Arts Degree in Marketing, Business Administration or Public relations - preferred.
• Minimum (3) years of experience creating, configuring, testing, launching, monitoring, and reporting on online promotions, tournaments, drawings, auctions, quests, and challenges.
• Minimum (3) years of experience administering and configuring promotions within Casinoverse.
• Minimum (3) years of experience supporting promotional initiatives across multiple Wind Creek properties.
• Must pass an interview panel regarding communication skills, guest services skills, and obvious demonstration of a naturally outgoing, friendly, helpful personality and positive attitude (job audition will be required).
• Must have excellent organizational skills, strong computer skills with experience in word processing, databases and spreadsheets.
• Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats.
• Excellent interpersonal, customer service, communication, team building, and problem-solving skills are required.
• Must successfully pass job interview, including a guest service audition.
• Must be able to work independently and as part of a team; Must be able to deal effectively with diverse departments, external vendors and agencies, and have flexibility to work in an ever-changing environment.
• Must be able to work in a fast-paced environment and meet deadlines.
• Must be able to prioritize and perform multiple tasks and assignments.
• Must be able to maintain professionalism and composure.
• Must be able to work various hours as needed including nights, holidays and weekends.
• Willing to travel and participate in training as recommended or required.
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position.
• Must have willingness and ability to work in a smoke/secondary smoke environment.