Online | Hotel Reservations | Customer Service

About the role

We are seeking an experienced Customer Service Representative to join our Online | Hotel Reservations team in Atlanta, Georgia. This position offers remote work options.

Responsibilities

• Handle customer inquiries via phone, email, and chat
• Process reservations and cancellations efficiently
• Provide excellent customer service and resolve issues promptly
• Follow up with customers to ensure satisfaction
• Adhere to company policies and procedures

Requirements

• At least 1 year of customer service experience
• Strong communication skills, both verbal and written
• Proficient in Microsoft Office Suite
• Ability to work independently and manage multiple tasks
• Knowledge of hotel reservation systems

Qualifications

• High school diploma or equivalent
• Valid driver’s license and reliable transportation (for those working in-person)

Skills

• Customer service skills
• Technical proficiency with hotel reservation systems
• Problem-solving abilities
• Attention to detail

Benefits

• Flexible work schedule
• Health insurance options
• 401(k) retirement plan
• Professional development opportunities

Pay

$20 - $25 per hour, depending on experience

Schedule

Flexible hours to accommodate remote work

Note: The above details are subject to change and final hiring decisions are made by humans. For more information about how your data is processed, please contact us.