Online Grocery Pick-Up Clerk

About the role

Qualify Food Centers (QFC) merges with The Kroger Company in 1998. We serve 59 stores in Washington and Oregon. As part of the Kroger family, we aim to provide diverse teams passionate about food and people with a common purpose: to feed the human spirit. We strive to support our associates' well-being with comprehensive benefits.

Responsibilities

• Select and gather products for customers' online orders with attention to freshness and quality.
• Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pickup.
• Scan and bag orders on the go while adhering to bagging standards.
• E-commerce team including Online Grocery Pick-Up associates communicate any substitutions or exceptions to customer's order at time of pick-up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars.
• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to online shopping.
• Process the orders through the point of sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-commerce supervisor.
• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Aid in training new e-commerce team members.
• Meet/exceed productivity standards.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, and subtraction).
• Excellent oral/written communication skills.
• Previous experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier.

Skills

• Attention to detail.
• Customer service orientation.
• Organizational skills.
• Physical stamina for standing and moving around.

Benefits

We offer a wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans. We also provide paid time off, including holiday and sick pay based on eligibility and length of service. Additionally, we offer emotional and financial support through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco. We also provide valuable associate discounts on purchases, including food, travel, technology, and more. We offer up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program. We strive to support our associates' well-being with comprehensive benefits that promote their physical, emotional, and financial well-being.

Schedule

The final rate of pay is determined at store level based on prior equivalent work experience.

Pay

To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional, and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts, and opportunities to learn, grow, and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity, and Inclusion plans. Visit the thekrogerco.com to learn more about our work in the communities we serve and how our associates help us be a good neighbor.