Online Grocery Pick-Up Clerk

About the role

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.

Responsibilities

• Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• Initiate and complete selection process for customers' on-line orders.
• Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• Scan and bag orders on the go while following all bagging standards.
• E-Commerce team including Online Grocery Pick-Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Pick up each customer's order from all staging locations and ensure order accuracy, load order into customers' cars.
• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
• Process the orders through the point of sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Absorb and follow the direction of the store e-Commerce supervisor.
• Absorb and follow the direction of the store Pick-Up supervisor.
• Absorb and follow the direction of the store management.
• Absorb and follow the direction of the store e-Commerce team.
• Absorb and follow the direction of the store e-Commerce team members.
• Absorb and follow the direction of the store e-Commerce team leaders.
• Absorb and follow the direction of the store e-Commerce team managers.
• Absorb and follow the direction of the store e-Commerce team supervisors.
• Absorb and follow the direction of the store e-Commerce team coordinators.
• Absorb and follow the direction of the store e-Commerce team assistants.
• Absorb and follow the direction of the store e-Commerce team trainees.
• Absorb and follow the direction of the store e-Commerce team learners.
• Absorb and follow the direction of the store e-Commerce team beginners.
• Absorb and follow the direction of the store e-Commerce team newcomers.
• Absorb and follow the direction of the store e-Commerce team starters.
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