Online Grocery Pick-Up Clerk

About the role

The role involves selecting and gathering products for customers' online orders efficiently, ensuring freshness and quality. Responsibilities include assembling orders, processing payments, delivering orders to customers, and providing excellent customer service.

Responsibilities

• Select and gather products for customers' online orders in an efficient manner, paying attention to freshness and quality.
• Initiate and complete the selection process for customers' online orders.
• Assemble customers' online orders, process coupons and payments, and deliver and load orders to cars when customers arrive at the store for pickup.
• Scan and bag orders on the go while adhering to all bagging standards.
• E-Commerce team associates communicate any substitutions or exceptions to customers' orders at the time of pickup.
• Meet and exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selectors according to guidelines, store products in optimal temperature zones.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls professionally and promptly.
• Retrieve each customer's order from all staging locations and ensure order accuracy, loading the order into customers' cars.
• Pick-Up Clerk should provide a positive customer service experience that encourages customers to return to online shopping.
• Process orders through the point of sale (POS) system.
• Determine appropriate substitutions in the event of an out-of-stock situation.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspect equipment and notify the store Pick-Up supervisor or other store management of items needing repair.
• Perform required opening and closing procedures.
• Aid in training new e-Commerce team members.
• Meet and exceed productivity standards.

Qualifications

• Ability to work without supervision.
• Basic math skills (counting, addition, and subtraction).
• Excellent oral and written communication skills.
• Previous experience as a personal shopper or in a production-oriented or warehouse environment, such as stocking shelves or cashiering, is desired.

Benefits

We offer comprehensive benefits to support your well-being, including:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and more.
• Tuition reimbursement up to $21,000 over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.