Online Grocery Pick-Up Clerk

Online Grocery Pick-Up Clerk

Select and gather products for customers' online orders efficiently, paying attention to freshness and quality.

• Assemble customers' online orders.
• Process coupons and payment.
• Deliver and load orders to customers' cars when they arrive at the store for pickup.

Essential Job Functions

• Scan and bag orders on the go while adhering to bagging standards.
• Communicate any substitutions or exceptions to customers' orders at the time of pick-up.
• Meet and exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Ensure quality and freshness of all items chosen.
• Provide a positive customer service experience that encourages customers to return to online shopping.
• Process orders through the point of sale (POS) system.
• Determine appropriate substitutions in the event of an out-of-stock situation.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Aid in training new e-Commerce team members.
• Meet and exceed productivity standards.

Essential Job Functions (continued)

• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, non-confrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Support and assist through direct interaction with minors, individuals with special needs, and older adults.

Minimum Position Qualifications

• Ability to work without supervision.
• Basic math skills (counting, addition, and subtraction).
• Excellent oral and written communication skills.

Desired Previous Experience

• Experience as a personal shopper or in a production-oriented or warehouse environment, such as stocking shelves or cashiering.

Company Information

Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we serve Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho, and Alaska. As part of the Kroger family of companies, we are proud to bring diverse teams passionate about food and people together with a common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all. Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited. Whether you're seeking a part-time position or a new career path, we have a fresh opportunity for you. Apply today to become part of our Fred Meyer family!

What You'll Receive From Us

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial, and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and more.
• Tuition reimbursement up to $21,000 over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. We do not discriminate against applicants or employees based on any protected characteristics.