Online Grocery Pick-Up Clerk

Online Grocery Pick-Up Clerk

Responsibilities

• Select and gather products for customers' online orders efficiently, paying attention to freshness and quality.
• Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at the store for pickup.
• Scan and bag orders on the go while adhering to all bagging standards.
• E-Commerce team member communicates any substitutions or exceptions to customer's order at the time of pick-up.
• Meet and exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Pick-up Clerk should provide a positive customer service experience that makes customers want to return to online shopping.
• Process the orders through the point of sale (POS) system.
• Determine appropriate substitutions in the event of an out-of-stock and follow policies and procedures.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Aid in training new e-Commerce team members.
• Meet and exceed productivity standards.

Requirements

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, and subtraction).
• Excellent oral/written communication skills.

Qualifications

• Ability to work cooperatively in high-paced and sometimes stressful environments.
• Ability to manage conflict in a reasonable, non-confrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.