Online Customer Service Representative

Seronda Network is adding an Online Customer Service Representative to its remote team supporting brand awareness, communications, public relations, events, customer engagement, and project support.

Responsibilities

• Respond to online questions from clients, attendees, and brand stakeholders using email, chat, forms, and approved messaging channels.
• Research account, order, booking, or service details and provide accurate next steps based on documented procedures.
• Record each interaction, action taken, and follow-up requirement in the appropriate customer or service system.
• Resolve routine issues independently and escalate exceptions with complete notes and supporting information.
• Follow up on open cases and confirm that requested changes, answers, or service actions were completed.
• Identify repeated customer questions and share feedback that can improve communications, events, and client support instructions and self-service content for Seronda Network.

Requirements

• Customer-service or online-support experience is preferred but not required for candidates with strong communication skills.
• Clear, professional writing and the ability to explain information in a friendly, accurate way.
• Comfort handling several digital conversations or cases while maintaining complete records.
• Strong written communication and the ability to document work clearly in a remote environment.
• Reliable internet access and a quiet, secure workspace suitable for handling business information in Seronda Network's remote-work environment.
• Ability to complete a pre-employment background check.

Pay

$45,000 - $52,500 per year

Location: United States — 100% Remote
Job Type: Full Time
Experience level: Associate