Online Customer Service Representative

Location: United States — 100% Remote
Job Type: Full Time

About the role

The Online Customer Service Representative at Hustle Notice Biz supports day-to-day work across staffing, recruiting, business development, marketing, client service, and project coordination. In this position, you will support customers through email, chat, web forms, and other digital service channels while working with the records, systems, and teams used by Hustle Notice Biz.

Responsibilities

• Respond to online questions from candidates and business clients using email, chat, forms, and approved messaging channels.
• Research account, order, booking, or service details and provide accurate next steps based on documented procedures.
• Record each interaction, action taken, and follow-up requirement in the appropriate customer or service system.
• Resolve routine issues independently and escalate exceptions with complete notes and supporting information.
• Follow up on open cases and confirm that requested changes, answers, or service actions were completed.
• Identify repeated customer questions and share feedback that can improve staffing and business support instructions and self-service content for Hustle Notice Biz.

Requirements

• Customer-service or online-support experience is preferred but not required for candidates with strong communication skills.
• Clear, professional writing and the ability to explain information in a friendly, accurate way.
• Comfort handling several digital conversations or cases while maintaining complete records.
• Strong written communication and the ability to document work clearly in a remote environment.
• Reliable internet access and a quiet, secure workspace suitable for handling business information in Hustle Notice Biz's remote-work environment.
• Ability to complete a pre-employment background check.

Pay

Base salary: $45,500 - $53,000 per year

Schedule

Full Time
Work arrangement: 100% Remote — United States