Online Customer Service Representative

Dinamic AS Group is adding an Online Customer Service Representative to its remote team, supporting premium travel planning, private experiences, customer communication, trip coordination, and travel sales.

Responsibilities

• Respond to online questions from travelers and travel clients using email, chat, forms, and approved messaging channels.
• Research account, order, booking, or service details and provide accurate next steps based on documented procedures.
• Record each interaction, action taken, and follow-up requirement in the appropriate customer or service system.
• Resolve routine issues independently and escalate exceptions with complete notes and supporting information.
• Follow up on open cases and confirm that requested changes, answers, or service actions were completed.
• Identify repeated customer questions and share feedback that can improve travel planning and reservation service instructions and self-service content for Dinamic AS Group.

Requirements

• Customer-service or online-support experience is preferred but not required for candidates with strong communication skills.
• Clear, professional writing and the ability to explain information in a friendly, accurate way.
• Comfort handling several digital conversations or cases while maintaining complete records.
• Strong written communication and the ability to document work clearly in a remote environment.
• Reliable internet access and a quiet, secure workspace suitable for handling business information in Dinamic AS Group's remote-work environment.
• Ability to complete a pre-employment background check.

Pay

$45,000 - $52,500 per year

Schedule

Full Time, 100% Remote — United States