Oneida Hotel - Room Reservationist

About the Role

The Room Reservationist is responsible for handling reservations in a friendly and efficient manner, quoting available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards. They also participate in the monthly Rooms Merchandising meeting.

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
• Comply with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Answer all incoming calls promptly, in a friendly, efficient, and courteous manner.
• Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenarios.
• Communicate and work closely with the Sales Department concerning group bookings.
• Continually update Central Reservations on rates and availability, maintain availability calendar, and communicate relevant information to operations staff.
• Maintain accurate files and reports.
• Handle all special reservations, including V.I.P. reservations, packages, and discounts.
• Compile and input all necessary information for the required Rooms Merchandising meetings.
• Promptly, efficiently, and accurately book and block rooms using Aimbridge Hospitality guidelines for Group Rooming Lists and Booking Agreements.
• Attend Rooms Merchandising meetings and provide input on trends and opportunities to maximize revenue.
• Be friendly, helpful, and courteous to guests, managers, and fellow employees at all times.
• Complete forecasts as required by management.
• Monitor daily sales activity and alert Reservations Manager and/or Guest Services Manager of sold-out nights, group ceiling status, and possible problem situations.
• Perform any other duties as requested by management.
• Attend meetings as required by management.
• Be able to perform all duties of a Reservations Agent and assist as needed at the front desk.

Requirements

• College coursework in a related field is helpful.
• Experience in a hotel or related field required.
• High School diploma or equivalent required.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, and clarifying concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must maintain composure and objectivity while under pressure.

Benefits

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes:

• Daily Pay (ask your Recruiter for more details).
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

Property Information

Our hotel's convenient location places you across the street from Austin Straubel International Airport (GRB) and about four miles from Lambeau Field, home of the Green Bay Packers. After a morning of meetings, try your luck at the tables and slot games of Oneida Casino, connected to the hotel via an interior walkway. If you crave a dose of the great outdoors, visit Thornberry Creek at Oneida, which offers exceptional golf less than seven miles away.