One Stop Shop Manager

About the role

This role provides strategic and operational leadership for a centralized, student-focused service model that supports Admissions, Financial Aid, and Registration functions. The One Stop Shop Manager oversees daily operations, staff supervision, and service standards to ensure a seamless "no wrong door" experience for students. The position plays a key role in fostering a positive work environment with a commitment to continuous improvement and first-class customer service, participating in divisional activities as a member of the Enrollment Management Services Division. Collaborative and team-oriented skills with a commitment to student success are essential.

Responsibilities

• Direct daily operations, supervise and develop staff, manage workflows and service standards, and ensure efficient, high-quality enrollment services across Admissions, Financial Aid, and Registration.
• Foster a seamless "no wrong door" experience, resolve complex student issues, promote accessibility and inclusion, and ensure clear, timely communication across all service channels.
• Partner with campus stakeholders to align processes, messaging, and student support efforts; participate in strategic planning, onboarding, retention, and student success initiatives.
• Continuously improve enrollment processes, maintain compliance with federal, state, and institutional regulations, support audits, and lead communication and implementation of policy, process, and system changes.
• Monitor and analyze operational metrics, provide actionable reports to leadership.
• Optimize student-facing technologies and digital resources, and use data-driven insights to improve efficiency, service quality, and student outcomes.
• Develop and deliver clear, timely, and consistent messaging related to procedural changes, key deadlines, and service updates to support student understanding and success.
• Other duties as assigned.

Required Qualifications

• 4-year Bachelor's Degree
• 4–5 years of relevant experience
• 1 year of supervisory experience

Preferred Qualifications

• 5+ years of customer service experience
• Experience with Banner, Recruit, and Element 451
• Proficiency in the use of Microsoft Office Suite
• Multilingual

Pay

Proposed salary range: $45,300 – $56,600. Salary offer will be dependent on candidate's experience and qualifications, internal equity considerations, budget availability, and salary administration guidelines.

Knowledge, Skills, & Abilities

• Interpersonal communications
• Customer service
• Organizational and time management
• Ability to work in a demanding environment