One Stop Counselor, One Stop Enrollment Center - Downtown Campus

About the role

The One Stop Counselor is responsible for decision-making that requires initiative and judgment in responding to individual needs of students and families rotating between the counter(s), call center, and emails. This position also helps to mentor less experienced one-stop enrollment counselors. In addition, this position provides service to students and their families via the One-Stop Enrollment Center, providing information on financial aid & scholarships undergraduate admissions, and registrar.

Posting close date: Applications will be accepted through 11:59 PM CDT on 10/30/2026. At the discretion of the hiring department, this posting may close once a sufficient number of qualified applications have been received.

Responsibilities

• Responsible for counseling, problem-solving, and providing excellent customer service and accurate information to prospective and current students and their families regarding undergraduate admissions policies, registration, financial aid & scholarships via multiple venues including counter, call center, and email.
• Creates presentations on and off campus (outreach/in reach) to groups as needed.
• Responsible for referring students to appropriate home offices or other offices on campus as needed.
• Uses professional judgment to assist with solving problems and working with escalated student and/or parent issues, admissions denials, financial aid eligibility, or extenuating circumstances.
• Processes transcripts, financial aid & scholarship paperwork, registers/withdraws students, generates, maintains, and distributes transcripts and letters of verification as well as other paperwork and/or processes within the enrollment services units.
• Assists home offices with processing as needed.
• Maintains a high level of working knowledge of university information, organization, opportunities, and policies.
• Maintains knowledge of current processes and procedures for all enrollment services units including federal, state, and institutional rules and regulations.
• Performs other duties as assigned.

Qualifications

Bachelor's Degree in a related field. Additional experience or education may substitute for education or experience on a one-for-one basis. One (1) year of related work experience.

Skills

• Communication
• Collaboration
• Microsoft Office Suite
• Problem Solving
• Customer Service

Requirements

Office environment. Ability to travel to and from meetings, training sessions or other business-related events. Workdays, areas, and work hours may vary based on the needs of the department. Physical Demands: Sedentary work; sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally. This position will work primarily on the Downtown campus. Travel and parking expenses are the employee’s responsibility. This position is contingent upon a successful background check. Verification of a valid driver’s license and Motor Vehicle Record (MVR) may be completed as applicable. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.

Pay

Salary Range: Up to $53,190 annualized, commensurate with education, experience, and qualifications.

Schedule

Job Type: Full Time