One Stop Counselor - Morris
About The Job
This role provides counsel to students, families, staff, and faculty on complex issues in the areas of financial aid, billing and payment, registration, student records, student employment, and veteran services. One Stop staff work to support campus recruitment, retention, and graduation initiatives. One Stop Counselors collaborate regularly with campus and University of Minnesota system partners.
Essential Job Functions
Counsel, investigate, and resolve student cases in the areas of financial aid, billing and payment, registration, records, student employment, and veteran services.
Explain federal, state, and University policies and procedures and suggest changes to improve processes.
Participate in One Stop program development and serve as the lead on assigned projects.
Participate in developing new programs, events, and activities.
Foster and develop relationships with campus partners and serve as a resource to faculty and staff.
Conduct one-on-one financial literacy and wellness meetings for students and parents/guests.
Program Support
Provide counsel to one stop professional and student staff, and bring forward student issues and concerns.
Provide consultation and training to other campus departments and outside communities.
Serve as a resource on One Stop initiatives.
Committees and Other Duties
Serve on committees and participate in professional organizations, as required.
Attend all mandatory training/conferences required for position.
Complete other duties as assigned.
Qualifications
Bachelor's degree and four or more years of related experience.
Sensitivity, knowledge, and understanding to work effectively with people from diverse academic, socioeconomic, gender, cultural, and ethnic backgrounds.
A valid Minnesota driver’s license.
Preferred Qualifications
One or more years of direct experience in higher education or customer service.
Experience with Customer Relationship Management software, Microsoft Office, and Google Workspace.
Pay And Benefits
Annual Pay Range: $55,000 - $58,000; depending on education/qualifications/experience
Time Appointment: 100% Appointment
Position Type: Faculty and P&A Staff
To learn more about diversity at the U: http://diversity.umn.edu
About University Of Minnesota
The University of Minnesota Morris (UMN Morris) makes its home on a 121-year-old campus on the western edge of the state and is one of the top public liberal arts colleges in the nation. The small, close-knit campus emphasizes faculty/student collaboration in research, study abroad, and community engaged learning. Deeply rooted in the tall grass prairies of Minnesota, the campus also has advanced sustainable, environmentally friendly initiatives that have grown to levels of national leadership and touch nearly all aspects of campus life.