Oncology Program Manager

At Houston Methodist Sugar Land Hospital, the Program Manager is responsible for comprehensive program management, including coordinating work and administrative support for programs and ensuring accountability for performance.

About the role

This position executes strategies while managing relationships internally with hospital leadership and externally with clients, partners, and vendors. The Program Manager partners with key operations stakeholders to design and execute program elements that ensure leadership engagement of the strategy. The role focuses on developing a strong network of internal stakeholders to drive the achievement of strategic goals.

The Program Manager works independently and collaboratively to proactively identify problems and creative solutions, addressing requirements and partnering with vendors on data, process solutions, and advisement. This position oversees various administrative, operational, and financial functions while providing education and technical expertise for successful program implementation and sustainability.

Responsibilities

People

• Works creatively and analytically in a problem-solving environment, fostering teamwork, innovation, and excellence.
• Actively leads program meetings, providing meaningful contributions that drive decision-making and clearly identify next steps.
• Works cross-departmentally to achieve innovative and actionable outcomes.
• Leads program strategies with key stakeholders to ensure department timelines, deliverables, and budgets are met.
• Serves as a primary resource/subject matter expert and key liaison to councils and professional groups.
• Facilitates communication with authority to individuals and groups in a manner that engages and helps them understand and retain information.
• Recommends opportunities for improvement of department/program scores for turnover, retention, and employee engagement.

Service

• Collaborates with colleagues, peers, and other stakeholders to improve the effectiveness and efficiency of programs.
• Regularly communicates with customers/clients to arrange meetings, confirm program schedules, and discuss program problems, ensuring they are informed on status.
• Implements change management strategies to ensure successful program execution and improve targeted outcomes.
• Obtains buy-in for change efforts.
• Partners with management to evaluate program implementation and effectiveness, monitors progress, and identifies corrective actions.
• Provides leadership with decision support needed to make informed strategic decisions and drive improved outcomes for the patient experience.

Quality/Safety

• Operationalizes strategic plans with timely execution of deliverables.
• Tracks status and coordinates deadlines, identifying potential barriers and implementing solutions.
• Follows up on action items to ensure completion of assignments.
• Implements plans for launching programmatic elements, providing support in planning and organizing cross-functional unit activities and committees.
• Drives strategy and ensures the success of programs and/or assigned sponsorships/events.
• Participates in internal committees and task forces, ensuring critical objectives are explained and action items are delegated.
• Identifies key measures to assess outcomes and metrics, continuously improving training to enhance patient and/or employee experience.

Finance

• Effectively manages the scope, schedule, and budget of assigned programs.
• Tracks year-to-year trends and identifies opportunities for financial improvement.
• Monitors program success, engagement strategies, and budget, identifying cost-saving and waste-elimination opportunities.
• Maintains interdepartmental accountability for issues impacting the financial feasibility of the program.
• Forecasts potential schedule delays and develops alternate plans.
• Provides timely submission of invoices and adheres to budgetary objectives for assigned projects.

Growth/Innovation

• Serves as part of an inter-professional team that creates and executes mission-driven events.
• Proactively and independently problem-solves when challenges arise.
• Completes and updates the My Development plan on an ongoing basis.
• Ensures career discussions occur with appropriate management.
• Assists in leading the development of outreach and communications strategies, assessing needs and opportunities, and developing implementation plans.

Requirements

• Bachelor’s degree in business, healthcare administration, clinical, or related field OR Master’s degree combined with HM Fellow.
• Three years of experience related to business or healthcare administration; may consider HM employee with two years of experience demonstrating progressive responsibilities.

Qualifications

• Preferred: Registered and/or certified professional in area of expertise.

Skills

• Demonstrates skills and competencies necessary to safely perform the assigned job, determined through ongoing assessments.
• Proficiency in speaking, reading, and writing English to perform essential job functions, especially concerning patient or employee safety.
• Demonstrated initiative in managing projects and communication with stakeholders.
• Ability to effectively communicate with patients, physicians, family members, and co-workers in a customer-service-focused manner.
• Ability to lead meetings, conversations, and presentations with authority.
• Ability to work under pressure, balance competing priorities, and multi-task in an organized manner.
• Ability to uphold confidential and sensitive information.
• Proficiency in MS Outlook, Word, Excel, and PowerPoint.
• Strong judgment and decision-making ability, with analytical and critical thinking skills; knows when to escalate issues.
• Ability to engage and be open to ideas from others; works collaboratively and contributes to dialogue.
• Effective and influential oral and written communication and presentation skills when working with physician leadership, administrators, peers, and diverse audiences.
• Ability to work autonomously on multiple tactical and strategic initiatives.
• Strategic thinker demonstrating innovation and creativity in program management.

Schedule

Day Shift

Travel

• May require travel within the Houston Metropolitan area.
• May require travel outside the Houston Metropolitan area.

Supplemental Requirements

• Business professional attire required.
• On-call may be required during emergencies (e.g., disaster, severe weather events).