Onboarding Specialist (Home Health Care Experience)

About the role

We are looking for a compassionate and organized Onboarding Specialist to join our home health care team. In this role, you will welcome new patients, ensure they understand our services, and provide a warm and supportive introduction to their care journey. You’ll be the first point of contact for new patients and families—helping them feel comfortable, informed, and confident as they begin home health services.

Responsibilities

• Conduct welcome calls to new patients and introduce them to our home health services.
• Verify patient information and confirm their understanding of the care process.
• Address initial questions or concerns from patients and family members.
• Provide an overview of what to expect during their home health care experience.
• Ensure all onboarding documentation is completed accurately and in a timely manner.
• Communicate relevant patient details to nursing and administrative teams.
• Follow up with patients as needed to enhance their onboarding experience.
• Maintain detailed and accurate records of patient interactions.
• Carefully coordinate care efficiently with ancillary companies and departments.

Requirements

• A high school diploma or equivalent is required; an associate or bachelor’s degree is preferred.
• Previous experience in home health, healthcare administration, or patient services is preferred.
• Excellent verbal and written communication skills are essential.
• A compassionate, patient-focused, and professional demeanor is necessary.
• Strong organizational skills and attention to detail are required.
• Proficiency in Microsoft Office and comfort with learning new software systems are important.
• The ability to work both independently and as part of a team in a fast-paced environment is crucial.