Onboarding Senior Associate

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services.

About the role

The Onboarding Senior Associate plays a key role in the Development & Performance team at Crowe by creating a seamless and impactful onboarding experience for new employees. This role advances both established onboarding programs and evolving growth initiatives. This individual continuously enhances onboarding processes, delivers exceptional live experiences, and contributes to scalable onboarding solutions that support evolving business needs.

This role will provide new employees:

• A best-in-class onboarding journey
• An introduction to firm culture, purpose, values, and organizational structure
• Timely access to communication, resources, and firm technology/systems
• Tailored experiences designed to meet the unique needs of diverse hire types and onboarding scenarios

Responsibilities

• Facilitate engaging and impactful firmwide virtual onboarding for new hires every week
• Design, coordinate, and deliver onboarding experiences for diverse hire types, including unique organizational integration initiatives
• Partner with cross-functional stakeholders to improve onboarding processes, enhancing consistency, scalability, and the new hire experience
• Exercise sound judgment to resolve onboarding issues, anticipate needs, and elevate complex matters as appropriate
• Maintain and enhance onboarding resources and collateral to ensure accuracy, relevance, and consistency
• Coordinate onboarding communications to deliver a seamless new hire experience
• Serve as a primary point of contact for onboarding inquiries, providing guidance, resolving issues, and escalating complex matters as needed
• Develop and distribute the New Hire Newsletter to engage and inform new employees
• Manage the onboarding welcome program, including vendor coordination and billing
• Develop a thorough knowledge of Crowe’s core business operations and communicate these key points clearly and effectively to new hires

Requirements

• Bachelor’s degree required
• Experience in a professional services firm preferred
• Professionalism: requires diplomacy, confidentiality, and confidence in dealing with sensitive information
• Ability to facilitate complex content with confidence while maintaining a high level of energy, engagement, and professionalism
• Highly effective and polished verbal and written communication skills
• Demonstrated ability to build collaborative relationships and partner effectively with stakeholders
• Project management skills with the ability to coordinate multiple initiatives, manage competing priorities, and meet deadlines
• Ability to perform multiple tasks, meet critical deadlines, work both collaboratively and independently, and deliver with accuracy and quality
• Experienced and skilled in Microsoft Office Suite, particularly Teams, SharePoint, and Excel, with ability to learn and easily adapt to new technology
• Excellent analytical and problem-solving skills with strong attention to detail
• Strong organizational, time management, and logical thinking skills
• Ability to work in a fast-paced, agile, and flexible environment with openness to new challenges, opportunities, continuous learning, and adaptability to change
• Familiarity with instructional design considered an asset

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Pay

A reasonable estimate of the current range is $67,700.00 - $133,900.00 per year. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

Benefits

Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm. We care about our people and offer employees a comprehensive total rewards package.