Onboarding Project Manager

About the role

At Surgimate, we are on a mission to change how surgical practices manage the most important part of their business – surgery. Driven by a passionate and dedicated team, we are an enterprise SaaS company in the digital health space providing a suite of efficient tools for scheduling and coordinating logistics for surgeries. As Onboarding Project Manager, you are responsible for managing the project cycle and delivering solutions that change the healthcare landscape. You're hands-on and customer-facing at your core — comfortable training users directly, configuring builds, and troubleshooting in real time — and you pick up new workflows quickly, including the day-to-day rhythms of a surgical practice. You are passionate about managing technological projects, a strong communicator, and have great organizational and interpersonal skills. The Project Manager must be collaborative with a penchant for problem-solving in a complex environment. Remote-first role with occasional travel required; flexibility to work extended hours as needed to support key initiatives.

Responsibilities

• Manage end-to-end implementation projects, including project planning, resource allocation, timeline management, and risk assessment.
• Collaborate with clients to gather project requirements and define clear project objectives and deliverables.
• Develop and maintain detailed project plans, ensuring that project milestones are met on schedule.
• Coordinate and communicate effectively with internal and external stakeholders to ensure alignment and project success and successful onboarding.
• Conduct regular project status meetings, providing timely updates on project progress, risks, and issues.
• Identify and mitigate project risks, proactively resolving any obstacles that may impact the project timeline or deliverables.
• Get hands-on with customers, providing direct training and support throughout the implementation process to ensure a smooth transition to the new system.
• Coordinate technical resources to ensure seamless connectivity between Surgimate and other systems customers are using.
• Collaborate with the R&D, Customer Support, and Implementations teams to resolve technical challenges and enhance interoperability.
• Work hands-on to configure Surgimate product builds during the implementation phase.
• Collaborate with the development team to address customization needs and ensure client satisfaction.
• Continuously assess and improve the implementation process by identifying areas for optimization and implementing best practices.
• Roll up your sleeves to help customers refine requirements and configure internal controls, settings, and quality checks.
• Capture details of meetings/events and communicate subsequent notes and action items to relevant parties.
• Lead live customer training sessions, in person