Onboarding Project Manager

About the role

The Customer Onboarding Project Manager is responsible and accountable for effective project management to implement all new and existing business, along with implementing process solutions of all levels of complexity into Delta Dental's systems and processes for the line of business.

Responsibilities

• Act as key partner to the line of business during customer onboarding: understand strategic goals, customer needs, and business objectives, and liaison between the line of business and cross-functional partners.
• Plan, document, and execute all phases of the customer onboarding project lifecycle, including scope management, requirements management, work breakdown schedule and timeline management, priority and dependency management, and the assignment of roles and responsibilities to implementation partners.
• Lead implementation kickoff meetings with cross-functional partners.
• Lead and facilitate effective project meetings throughout the project lifecycle, including issue tracking, status reports, and executive communications.
• Act as an advocate for both the business and the customer by providing first-class service through expert development of the project management discipline.
• Lead the project team on development efforts and ensure customer satisfaction through quality and timely product delivery.
• Lend subject matter expertise and knowledge management to the project team and stakeholders throughout the project lifecycle, including functional and technical, system-specific knowledge.
• Promote change, process, and best practices to both the business and technical team members, providing training for the project management discipline.

Requirements

• 2+ years with a Bachelor’s degree.
• 2+ years of demonstrated experience leading onboarding projects required.
• Ability to establish project goals and objectives that support the strategic plan.
• Proficient in Microsoft Office applications.
• Proficient in project planning and lifecycle development.
• Ability to effectively identify and manage project risks.
• Demonstrates excellent organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
• Ability to work under pressure and meet close deadlines.
• Ability to maintain effective interpersonal relationships.
• Demonstrated strong customer and service focus.
• Strong analytical and problem-solving skills.
• Ability to coordinate issues between internal and external clients and the development teams.

• Certified Project Management Professional (PMP) from PMI (preferred).

Pay

Base pay range: $72,084 - $150,995. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities, related experience, education, certifications, and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.

Benefits

• Competitive base and incentive pay.
• 401(k) with robust matching and non-matching contributions.
• Rich medical and pharmacy benefits.
• 100% employer-paid dental and vision benefits.
• Holistic wellbeing program with deep financial incentives.
• Generous paid time off plus 12 paid holidays and your birthday off.
• Career development opportunities, tuition reimbursement, and recognition program.
• Family support: adoption assistance, fertility treatment, child, elder, and pet care assistance.
• Social responsibility and volunteer opportunities.
• Employee discount program.

About Us

For over 68 years, Delta Dental has served communities by increasing access to affordable, quality care. We offer dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico, and the Virgin Islands. The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association. We also offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

We are dedicated to safeguarding the health and financial stability of our employees and their loved ones, fostering personal growth, and promoting holistic wellbeing. Our culture emphasizes trust, service, excellence, and innovation, offering stability, balance, and opportunities for leadership at all levels.