Onboarding Operations Lead (5101)
About Us
Together for Youth (TFY) is a community-based child welfare organization dedicated to creating positive, lasting change for children, youth, and families involved in the juvenile justice and child welfare systems across New York State. Serving communities in nearly 60 counties, we partner with families, schools, and community providers to meet young people where they are in their homes, schools, and communities. TFY provides a strong, steady foundation that helps youth and families heal from trauma, break negative cycles, and build pathways to opportunity. Through trauma-responsive and evidence-based practices, we empower young people to develop skills, strengthen relationships, and take an active role in shaping their futures. By supporting healing, accountability, and growth, Together for Youth creates lasting stability for families and stronger, more connected communities for generations to come.
About Stronger Communities NY
Stronger Communities NY is the parent organization of Together for Youth (TFY) and House of the Good Shepherd (HGS), two mission-driven agencies dedicated to improving the lives of children, youth, and families across New York State. Together, our organizations provide a comprehensive continuum of services, including behavioral health, foster care, prevention services, residential and community-based programs, education, juvenile justice, and supportive services that empower young people and strengthen communities. Operating across multiple locations throughout New York State, our agencies are united by a shared commitment to delivering exceptional care, creating opportunities for growth, and fostering positive outcomes for the individuals and families we serve.
Description
Position Summary: The Onboarding Operations Lead supports onboarding operations across both Together for Youth and House of the Good Shepherd under the Stronger Communities NY umbrella. This role provides cross-agency support and partnership to leaders, hiring managers, the recruitment team, and candidates throughout New York State, ensuring a consistent, compliant, and engaging onboarding experience across a diverse portfolio of youth welfare programs and services.
- Facilitate and support the end-to-end onboarding experience from offer acceptance to integration into the organization.
- Serve as the central point of coordination for onboarding activities.
- Support efficient onboarding processes, maintain regulatory compliance, and enhance the candidate experience.
Key Responsibilities
Onboarding Operations & Support
- Coordinate the end-to-end onboarding process for all new hires from offer acceptance through orientation and initial integration.
- Update and maintain onboarding materials, presentations, training resources, and communication materials.
- Collaborate with Talent Acquisition, Human Resources, and operational teams to support a coordinated and efficient onboarding experience.
- Assist in identifying opportunities to streamline processes and support implementation of improvements that enhance efficiency, quality, and candidate satisfaction.
- Support the delivery of a welcoming onboarding experience that reinforces organizational culture and values from day one.
Background Screening & Compliance
- Coordinate and oversee pre-employment screening activities, including background checks, employment verification, license verification, motor vehicle reports, reference checks, and other required screenings.
- Track screening turnaround times and proactively resolve barriers that may impact candidate start dates.
- Maintain current knowledge of federal, state, and local employment laws governing pre-employment screening and onboarding activities.
- Ensure compliance with all regulatory requirements, agency standards, and organizational policies.
Documentation & Employee Records
- Ensure timely and accurate completion of all onboarding documentation and employment records.
- Monitor completion of required forms and onboarding milestones, including I-9s, acknowledgments, licensure requirements, and agency-specific documentation.
- Research and resolve discrepancies related to background checks, employment verification, licensure, and onboarding documentation.
- Maintain data integrity, confidentiality, and proper retention of employee records in accordance with legal and organizational requirements.
HR Systems & Technology
- Serve as the functional expert for the Applicant Tracking System (ATS), onboarding platforms, and related HR systems.
- Troubleshoot system issues and provide guidance and support to candidates, hiring managers, and HR staff.
- Identify opportunities for process automation and system enhancements that improve operational efficiency and user experience.
- Maintain accurate onboarding data and ensure seamless transitions between recruitment, onboarding, and HRIS processes.
Metrics, Reporting & Continuous Improvement
- Analyze onboarding data and metrics to identify trends, bottlenecks, and opportunities for improvement.
- Develop and maintain onboarding dashboards and reports to support visibility into onboarding performance.
- Monitor and report on key performance indicators, including:
- Time-to-start
- Background check turnaround times
- Candidate satisfaction
- Onboarding completion rates
- New hire retention trends
- Service-level agreement performance
Candidate Experience & Employee Engagement
- Serve as the primary point of contact for candidates throughout the onboarding process.
- Provide proactive communication and support regarding onboarding requirements, self-service activities, and documentation completion.
- Partner with hiring managers to ensure new hires are appropriately prepared for successful integration into their roles.
- Foster a positive, inclusive, and welcoming onboarding experience that reinforces engagement and connection to the mission of the organization.
Financial Administration
- Manage invoice reconciliation for background screening services and other onboarding-related expenses.
- Monitor vendor expenses and ensure accurate and timely invoice processing.
- Maintain accurate documentation related to onboarding expenses, supporting adherence to budget guidelines.
- Identify opportunities to improve vendor process, streamline invoicing, and optimize costs.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Minimum of three (3) years of progressive Human Resources experience with significant responsibility in onboarding, talent acquisition operations, employee experience, or HR administration.
- Strong knowledge of employment laws, onboarding compliance requirements, and pre-employment screening regulations.
- Experience utilizing Applicant Tracking Systems (ATS), HRIS platforms, and onboarding technologies.
- Demonstrated project management, organizational, and process improvement skills.
- Strong analytical and problem-solving capabilities with exceptional attention to detail.
- Excellent communication, customer service, and relationship management skills.
- Ability to manage multiple priorities in a fast-paced, high-volume environment while maintaining a high degree of accuracy and professionalism.
Preferred Qualifications
- Experience supporting multi-site or geographically dispersed organizations.
- Experience leading onboarding operations in a high-volume hiring environment.
- Experience managing background screening vendors and service-level agreements.
- Knowledge of HR metrics, reporting, and process automation.
- Experience within nonprofit, human services, healthcare, education, or youth-serving organizations.
- Professional certification preferred (SHRM-CP, SHRM-SCP, PHR, or equivalent).