Onboarding Manager

About Us

Avenue5 is growing, and we are in search of an onboarding manager to join our dynamic team of Fivers! We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we:

• Listen to our associates, recognize them, and give them room to grow
• Invest in our associates to help them become the best version of themselves
• Approach every important decision with our associates in mind
• Celebrate our associates’ successes and encourage them to raise the bar even higher

About The Onboarding Manager Role

We’re looking for a talented onboarding manager who will lead Avenue5 onboarding programs and onboarding team to create a consistent, engaging, and operationally effective new associate experience. The onboarding manager will partner closely with career development, regional leaders, recruiting, HR, and cross-functional teams to strengthen onboarding processes, improve associate engagement, and support retention and operational readiness across the organization.

Onboarding Manager Responsibilities And Objectives

• Lead and develop a team of onboarding specialists
• Manage onboarding programs and onboarding experiences for new associates across the organization
• Partner with operational leaders and cross-functional teams to support onboarding execution and consistency
• Facilitate and oversee virtual and in-person onboarding sessions
• Track onboarding attendance, participation, completion, and engagement metrics
• Create and maintain onboarding reports, dashboards, presentations, and communications
• Identify process improvements and opportunities to enhance onboarding effectiveness and scalability
• Evaluate onboarding programs and associate feedback to improve engagement, accountability, and retention
• Collaborate with associates and leaders to identify onboarding and training needs
• Support onboarding initiatives related to organizational growth and operational priorities

Leadership Expectations

• Create accountability and consistency across onboarding programs and processes
• Build strong partnerships with operational and regional leaders
• Coach and support onboarding specialists to drive performance and engagement
• Influence positive associate experiences through communication, follow-through, and execution
• Use reporting and data to evaluate performance and improve results

Education And Experience

• High school diploma is required
• Bachelor’s degree in business, education, human resources, or related field is preferred
• Three plus of experience in property management is preferred
• Three plus to five years of experience in onboarding, training, learning and development, or related field is preferred
• Previous leadership or people management experience is preferred
• Advanced level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel is preferred
• Experience with learning management systems and reporting tools is preferred

Skills And Requirements

• Strong leadership, communication, and organizational skills
• Proficiency in project management skills to create project plans, track progress, meet deadlines, and support implementation across multiple properties or geographic areas
• Strong Excel and reporting skills preferred
• Knowledge in property management systems like Yardi, OneSite, CRM, EliseAI, preferred
• Ability to analyze onboarding metrics and identify opportunities for improvement
• Ability to work independently and prioritize in a fast-paced environment
• Detail oriented with strong follow-through and problem-solving skills
• Excellent written and verbal communication skills
• Ability to collaborate effectively across departments and operational teams

Scheduling

Typically, normal business hours Monday - Friday in our corporate office

Environment

• Exposure to environment typically found in an office building

Physical Requirements

• Ability to lift, push, and pull up to 25 pounds
• Hearing and visual ability to observe and detect signs of emergency required
• Must be able to sit, stand, reach, bend, and stoop for extended periods of time
• Talking and expressing or exchanging ideas by means of the spoken word
• Ability to receive detailed information through oral communication
• Visual requirements including color, depth perception, and field vision
• Ability to tolerate stressful situations
• Ability to work under minimal to moderate supervision