Onboarding Concierge

About the role

Responsible for the overall customer service and support of new clinical providers joining NorthStar Anesthesia. This position oversees the transition from applicant to employee and can be performed from anywhere within the United States. Candidates must have reliable internet access and be able to work effectively in a virtual environment. Occasional on-site attendance may be required in accordance with business conditions.

Responsibilities

• Assists providers in providing support and direction to new hires during the credentialing and onboarding process.
• Assists with new hire paperwork to ensure timely completion.
• Responds to communication in a manner that provides added value and generates significant customer satisfaction.
• Rapidly establishes a positive working relationship with providers.
• Works in tandem with the Human Resources Department to manage provider expectations and ensure both departments have all information necessary for a smooth transition.
• Works continuously on tasks until completion.
• Identifies problem areas, devises and delivers solutions to enhance quality of service and prevent future problems.
• Communicates with facility leaders regarding new hire provider status on a weekly basis.
• Attends weekly triad meetings for all facilities.
• Analyzes, organizes, and communicates provider feedback that delivers solutions, adds value, and enhances quality of service to prevent future problems.
• Alerts responsible team members when contracts, drug tests, background checks, etc. are not yet complete in the onboarding process so they can follow up with the new hire.
• Creates a positive candidate experience for new hires.
• Provides clinical provider updates to the Corporate team on a weekly basis.
• Confirms clinical new hire start dates for the pay period to the team on a weekly basis.
• Works closely with Operations, HR, and hiring managers to ensure start dates are accurate.
• Keeps constant communication with candidates, recruiters, and hiring managers to ensure timely completion of all required steps of the hiring and credentialing process.
• Provides guidance to leaders on processes and procedures related to pre-hire/new hire documents.
• Oversees the transition from applicant to employee.
• Promotes NorthStar Anesthesia’s Core Values.
• Demonstrates regular, reliable, and predictable attendance.
• Performs other duties as required.

Requirements

• High school diploma or equivalent required; some college coursework preferred.
• Bachelor's degree in Human Resources or a related field strongly preferred. Relevant experience may be considered in lieu of educational requirements.
• Workday and ICIMS experience a plus.
• 1+ years’ experience in high-volume recruiting, front-line customer service, or similar Human Resources experience.

About NorthStar

NorthStar Anesthesia is a company of caregivers, founded by an anesthesiologist and a Certified Registered Nurse Anesthetist (CRNA). With more than 4,000 anesthesiologists and CRNAs under its banner, NorthStar partners with more than 280 client sites across over 20 states to deliver a more productive and efficient model of anesthesia care. Its "care team" approach focuses on the provision of high-quality care while measurably improving operating room performance.