Onboarding Associate I

About the role

The Onboarding Associate will own the caregiver orientation and onboarding process from the time a caregiver is hired until they are fully cleared and ready to work. During non-orientation time, they provide front-office and administrative support.

Responsibilities

• Sit at the front of the office and greet every scheduled caregiver warmly and professionally
• Confirm completion of pre-arrival items (AxisCare application, Paylocity onboarding, 360Learning training) and help candidates finish anything outstanding
• Conduct in-person interviews and administer drug tests
• Complete the onboarding process, including drug screening, background checks, running exclusions, and app training
• Complete and verify onboarding paperwork, digital forms, and required signatures
• Review required compliance items and identify anything missing
• Deliver a robust orientation presentation and training that gets new caregivers excited to work with us
• Ensure caregivers understand company policies, procedures, expectations, and scheduling processes
• Assess each candidate in person — professionalism, reliability, fitness for the role — and flag concerns to the recruiting team
• Introduce new caregivers to the on-site Care Management team
• Track each caregiver's onboarding status from hire through clearance
• Build each caregiver's initial schedule in coordination with Care Managers, matching shifts to their availability and preferences
• Follow up with caregivers who have incomplete onboarding requirements and help ensure they're ready to be scheduled as quickly as possible
• Follow up with new caregivers during their first week, then transition them to their Care Manager for ongoing support
• Answer incoming office calls and route calls appropriately
• Assist with caregiver recruiting calls, scheduling interviews/orientations, and orientation class scheduling
• Assist with caregiver staffing, walk-ins and telephonic visits
• Make reminder calls/texts to upcoming orientation attendees
• Help maintain office organization and onboarding materials
• Other office administration duties as assigned

Qualifications

• High school diploma or equivalent

Skills & experience

• Warm, people-first personality — you make others feel comfortable and valued
• Strong organizational skills and attention to detail
• Comfortable using web-based software (scheduling, HR, and training platforms)
• Sound judgment and professionalism when assessing candidates
• Reliable, punctual, and consistent in-office presence
• Prior experience in caregiving, healthcare, HR, hospitality, or customer service is a plus