Onboarding and Compliance II

Responsibilities

• Processes contractor applications, deliverables, and credentialing requirements with accuracy.
• Maintains updated contractor files, tracks compliance, and manages documentation across systems.
• Serves as a key contact for contractors and District Managers while supporting ongoing onboarding needs.
• Updates and maintains contractor files with current deliverables and credentialing items.
• Creates and forwards correspondence requesting deliverable updates.
• Interacts with field staff regarding contractor noncompliance issues.
• Updates web-based and other computer programs with contractor information.
• Mentors, trains, and coaches subordinate Membership Services Coordinator role.
• Upholds and projects the public image of the Company.
• Upholds the Crawford Code of Business Conduct and Ethics at all times.
• Participates in special projects or performs duties in other areas as requested.

Qualifications

• High School Diploma and at least 4 years customer service and/or administrative/clerical experience.
• Strong computer skills.
• Strong internet navigation skills.
• Excellent attention to detail and organizational skills.
• Maintains detailed and accurate records.
• Good time management abilities.
• Good written, verbal and oral communication skills.
• Good interpersonal skills.
• Proven ability to multi-task.
• Fulfills a proven time-management system.
• Stable and consistent with performance and attendance.
• Actively contributes to team success.

About Us

At Crawford, every claim represents a person and a community we help rebuild. As an Onboarding and Compliance II team member, your administrative experience, strong computer skills, and attention to detail will keep our credentialing processes running smoothly. This is your chance to be part of the One Crawford family—where your work truly makes a difference.

Education

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay
• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• A well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer.
• The core benefits offered include:
• - Medical, Dental and Vision Plans
• - Prescription Drugs
• - HSA, HRA, and FSA Accounts
• - Paid Holidays, Vacation and Sick Leave
• - 401(k) Retirement Plan
• - Tuition Assistance
• - Paid Parental Leave
• - Supplemental Health Benefits

Benefits

• Enhanced Mental Health Support
• Virtual Physical Therapy
• Caregiving Services
• Life Assistance Program

Company Information

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V