Onboard Service Specialist, Aircraft Appearance

About the role

Serves as the primary point of contact and liaison providing onboard services support, operational and financial data to one or more specific codeshare partners.

Responsibilities

• Serves as a primary point of contact for all codeshare partners, delivering operational excellence through performance, communication, and overall customer engagement.
• Tracks onboard services email and follows up on aircraft appearance and catering issues.
• Works with other Onboard Services associates, in a cross-training capacity, to understand all codeshare partners’ onboard service and aircraft appearance specifications.
• Performs onsite audits of both vendor and aircraft appearance items.
• Oversees Aircraft Appearance Audit team and Flight Attendants on special assignment.
• Analyzes information from audits to track and trend deficiencies and to ensure compliance.
• Facilitates bi-weekly conference calls with cleaning vendor leadership.
• Acts as point person for renewal and updates to vendor contracts.
• Orders aircraft appearance supplies and ensures delivery to various hangar locations.
• Tracks, reviews, and measures cleaning expenditures, operational delays, galley carts, and Tarmac Delay Kits.
• Works with Maintenance and Engineering departments regarding aircraft codeshare swaps and ensures cart/catering allocation; performs new aircraft acceptance checks.

Requirements

• High school diploma or equivalent is required.
• At least 1 year of experience in specialty training beyond high school in computer software, data analysis, and/or front-line supervisor or equivalent work experience.
• At least 1 year of experience in any combination of auditing/analyzing, airline operations, or catering/cleaning.

Skills

• Data Analysis: Ability to interpret and consolidate data to influence decision-making. Troubleshoots issues, draws conclusions, and makes recommendations to address specific challenges. Ability to analyze information, identify key issues and relationships, and draw logical conclusions by identifying the root causes of problems and developing solutions.
• Proficiency with Microsoft Office computer software, with a focus on Excel and Access.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Able to write routine reports and correspondence.
• Able to speak effectively before groups of customers or associates of the organization.

Preferred Qualifications

• Previous project management experience.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Ability to lift or move up to 10 pounds 65% of the time and more than 100 pounds up to 30% of the time.

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

• Outdoor weather conditions and open-air hangar up to 30% of the time.
• Travel up to 60% of the time, including overnight stays.