Onboard Lead - WPB
Brightline Trains · West Palm Beach, FL · 4 wk ago
OTHR$22/hrFull-time
Your Purpose
As an Onboard Lead, you will be an integral part of the Onboard Service team, playing a crucial role in ensuring a safe, seamless, and elevated experience for our premium Guests. You will model exceptional service standards and support the overall flow of onboard operations.
Your Role
Guest Services:
- Assist Guests in locating their seats and escort them as appropriate.
- Provide assistance with Guest baggage where feasible.
- Provide food and beverage service to Guests throughout the train, using strategic selling techniques (QR ordering, cart service).
- Have complete knowledge of all F&B menu offerings and allergens.
- Prepare and serve hot and cold beverages along with snacks adhering to Company standards; ensure Guests are satisfied with their selections and engage in friendly conversation throughout.
- Serve alcoholic beverages adhering to Company established standards, including visually checking and verifying proper identification.
- Aid in handling and solving escalated Guest concerns in an open, friendly, professional, and confident manner.
- Pay close attention to Guests with special needs, Guests with children, or Guests with heavy luggage.
- Ensure that all possible assistance and information is provided to Guests during regular and irregular service.
Communication and Coordination:
- Use designated communication systems to confirm the train is ready for departure and arrival.
- Maintain communication with the Onboard team and conductor on the train and leadership throughout the shift as needed.
- Deliver public address announcements according to standard, providing friendly journey information and a positive message to Guests.
- Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.
- Cook and guide other Teammates to complete tasks to Guest service standards.
- Cook and guide other Teammates to complete tasks to Guest service standards.
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- Cook and guide other Teammates to complete tasks to Guest service standards.
- Cook and guide other Teammates to complete tasks to Guest service standards.
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- Cook and guide other Teammates to complete tasks to Guest service standards.
- Cook and guide other Teammates to complete tasks to Guest service standards.
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- Cook and guide other Teammates to complete tasks to Guest service standards.
- Cook and guide other Teammates to complete tasks to Guest service standards.
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- Cook and guide other Teammates to complete tasks to Guest service standards.
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- Cook and guide other Teammates to complete tasks to Guest service standards.
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