On-Site Subscriber Programming & Preventative Maintenance Specialist

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property, and places. Our solutions foster the collaboration that’s critical for safer communities, schools, hospitals, businesses, and nations.

The Motorola Solutions group is a world leader in professional mobile communications systems, with a heritage of technological innovation and a global installed base. Our main business is implementing mission-critical digital mobile communication systems for Government & Public Safety Communications customers.

About the role

This On-Site Subscriber Programming & Preventative Maintenance Specialist role is based in South Florida and requires working on-site at customer locations within the Miami-Dade area from 8 AM to 5 PM, Monday through Friday. While most travel will be local to Miami-Dade, less than 10% may involve travel to other US locations for training.

Responsibilities

• Manage and maintain highly technical Motorola APX Next portable and APX6500/8500 mobile radio subscribers, focusing on optimal performance and proactively addressing potential issues.
• Conduct routine and preventative maintenance, including performance monitoring, to ensure system-wide efficiency.
• Collaborate with customers to develop, manage, and implement custom programming and radio code-plugs for subscribers.
• Program and provision subscriber radios using cloud-based tools such as RadioCentral, CommandCentral Mapping, CommandCentral Messaging, and SmartConnect.
• Update subscriber information in the Motorola ASTRO Core Provisioning Manager, ensuring data accuracy and preventing duplication.
• Perform basic hardware troubleshooting for external radio defects or issues that can be resolved without opening the device.
• Support Sierra Wireless XR80 Vehicular Modems by performing configuration updates and swapping units with customer-provided spares. All additional service for XR80 Modems will be handled by Sierra Wireless.

Requirements

• Must reside in Southern Florida near Miami-Dade County.
• ETA certification required within 6 months of hire.
• Must be a U.S. citizen with the ability to obtain necessary security clearance(s) as required by government contract.
• Possess a current, valid driver’s license with no traffic violations.
• 3+ years of experience in one of the following: LMR, RF Systems, Radio Frequency, Radio Communications, System Administration, Wired/Wireless Communication Systems, Networking Equipment, IT, IT Systems, Zone Core, ASTRO Networking, Subscribers, Preventative Maintenance, Microsoft Active Directory, McAfee Security Suite, MCC7500 Dispatch, NICE Logging, E911, Dispatch, Telecommunications, Public Safety, Engineering, Networking equipment, or Military experience.
• This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and requires passing a stringent fingerprint background check.

Preferred Qualifications

• Familiar with the latest technologies, troubleshooting techniques, and system architectures for current model Motorola digital and analog communications equipment.
• Preventative maintenance experience with Motorola ASTRO subscribers.
• Proficient in using Radio Management and all software for programming and developing subscriber code-plugs.
• Experienced with P25 Systems, LMR RF systems, wired/wireless communication systems (such as LAN and WAN), networking equipment, IT networks, and subscriber equipment.
• Computer literate, with proficiency in MS Word, Excel, and Google Suite applications.
• Strong self-management and interpersonal skills, enabling close collaboration with customers, subcontractor partners, and Motorola teams (Sales, Engineering, Project Management, and Customer Service).
• Able to quickly solve customer problems in stressful situations.
• Experienced in the configuration and testing of Motorola two-way radio and subscriber products.
• CompTIA Network+ and/or CCNA or equivalent preferred.

Pay

Target base salary range: $75,000 – $90,000 USD. Pay within this range varies and depends on job-related knowledge, skills, and experience.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

Schedule

Monday through Friday, 8 AM to 5 PM.

Travel

Under 10%.