On-Site Services Specialist

About the role

This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

Job Duties And Responsibilities

• Operate MS Office and Email systems
• Perform basic scanning responsibilities
• Ensures convenience copiers are working properly, checking for quality via daily inspections
• Clears paper jams and informs technicians of specific problems
• Maintains records for management reports and inventories of supplies needed
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required
• Performs furniture/conference room set up
• Performs Fulfillment functions
• Calculates charges for jobs performed and maintains logs
• Responds to and coordinates all service calls required by customer
• Maintains daily meter and service logs
• May travel between customer's buildings
• Answers customer questions regarding status or feasibility of job requests
• Ensures upkeep of convenience copier areas by keeping neat and well stocked
• Performs duties related to the shipping and/or receiving of materials in a mailroom type environment
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted
• Uses all copier equipment, calculator, fax machine, postage meter and some PC
• Performs filing duties, which may include purging and archiving old documents
• Understanding of Ricoh Services Portfolio & Technology
• Performs other duties as assigned

Typical Required Qualifications (Education, Experience and Certifications)

• Requires high school diploma, GED, or equivalent work experience
• May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh policy
• Demonstrated competency in basic computer skills including proficiency in MS Office Suite

Knowledge, Skills And Abilities

• Technical aptitude with printers, copy and postage machines and other office equipment
• Good customer service skills
• Good organization skills
• Able to communicate effectively with internal and external customers

Working Conditions, Mental AND Physical Demands

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level
• Work assignments are diversified
• Interpret, comprehend and apply complex material, data and instruction, prepare, provide and convey diversified information
• Moderate dexterity, regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

JOB INFO

Job Identification : 7866
Job Category : Service Delivery
Posting Date : 2026-07-20T19:41:25+00:00
Degree Level : High School Graduate
Job Schedule : Full time
Locations : Winston Salem, NC, United States
Salary Range : $18.00 - $20.00
Driving requirements : Company/Customer Vehicle (or Fleet)
Sign-on Bonus : No