On-Site Service Representative (Full Time) Roanoke, VA

About the role

The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (KeepStock) program. Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.

Responsibilities

• They receive and stock purchased product in designated customer locations, ensuring product stocking levels by scanning for ordering purposes as inventory is depleted.
• Service Representatives (OSRs) resolve customer problems promptly to retain and promote customer loyalty.
• They follow designated routes defined by routing software tools and maintain route guides.
• Service Representatives (OSRs) identify continuous improvement opportunities in productivity, process, and cycle time.
• Service Representatives (OSRs) comply with safety and inspection requirements of the facility where the service is being provided.
• Service Representatives (OSRs) help create new orders by engaging with customers to identify additional product needs.
• Service Representatives (OSRs) probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.

Requirements

• 3 years' experience in selling or service environment.
• A High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and/or work in difficult positions.
• Collaboration and problem-solving skills.
• Handle different technical and operational issues.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Qualifications

• Must have a valid driver's license in the State of residence.
• Must carry required levels of automobile insurance.

Skills

• Customer service skills.
• Inventory management.
• Problem-solving skills.
• Technical knowledge.
• Collaborative abilities.
• Physical stamina and ability to lift heavy objects.

Benefits

• Medical, dental, vision, and life insurance coverage starts on day one of employment.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided (where applicable).

Pay

This position is hourly. The anticipated base pay compensation range for this position is $21.54 to $26.93.

Schedule

Full-time position.