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Jobs · OTHR · Ohio

On-Site Service Representative (Full Time) Macedonia, OH

Grainger · Macedonia, OH · 1 wk ago
OTHR$21.54–$26.93/hrFull-time

Grainger, Inc. is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. We serve over 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for our commitment to service and award-winning culture, Grainger had 2024 revenue of $17.2 billion across two business models: High-Touch Solutions (offering approximately 2 million MRO products and services, including technical support and inventory management) and Endless Assortment (providing access to over 14 million products via Zoro.com and 24 million via MonotaRO.com).

About the role

We're hiring a full-time On-Site Service Representative in the Macedonia, OH area. The On-Site Service Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, and driving account growth through Grainger’s inventory management (KeepStock) program. OSRs work with partners to implement sales strategy and help customers understand how Grainger can provide solutions to their MRO needs.

Responsibilities

  • Service multiple customer locations.
  • Receive and stock purchased product in designated customer locations; ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
  • Resolve customer problems promptly to retain and promote customer loyalty.
  • Follow designated route defined by routing software tools and maintain route guides.
  • Identify continuous improvement opportunities in productivity, process, and cycle time.
  • Comply with safety and inspection requirements of the facility where the service is being provided.
  • Help create new orders by engaging with customers to identify additional product needs.
  • Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.

Requirements

  • 3 years' experience in a selling or service environment.
  • High School Diploma or equivalent.
  • Ability to lift 25 to 60 lbs and/or work in difficult positions.
  • Collaboration and problem-solving skills.
  • Ability to handle different technical and operational issues.
  • Valid driver’s license in State of residence.
  • Must carry required levels of automobile insurance.

Pay

This position is hourly with an anticipated base pay range of $21.54 to $26.93 per hour. The range reflects potential base pay at the time of posting and may vary based on geographic work location, relevant experience, and skills. Compensation is subject to change, and the final pay may be higher or lower than the stated range.

Benefits

  • Medical, dental, vision, and life insurance coverage starting on day one of employment.
  • Access to up to 50% of your paycheck based on hours worked before payday.
  • 18 paid time off (PTO) days annually for full-time employees (prorated based on start date) and 6 company holidays per year.
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period (no employee contribution required).
  • Employee discounts, parental leave, and other benefits.
  • Safety shoes provided (where applicable).

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