On-Site Service Engineer � Data Center / Server Hardware

About the role

On‑Site Service Engineer (Data Center / Server Hardware) – Warren, Ohio 44485. 4‑month contract with possible extensions. Work hours: 8 am‑5 pm Monday‑Friday, with occasional off‑shift support and on‑call rotations. Contract‑to‑hire possible.

Responsibilities

• Provide on‑site technical support for Dell PowerEdge and other enterprise server hardware
• Diagnose and resolve server hardware failures and system issues to minimize customer downtime
• Perform hands‑on hardware installation, removal, replacement, and repair, including memory/DIMMs, CPUs/processors, power supplies, fans and cooling components, hard drives/SSDs, RAID/HBA components, NICs and other PCIe components, GPUs and accelerator hardware, motherboards/system boards and other server components
• Perform rack‑and‑stack, server installation, cabling, component swaps, and hardware configuration
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms
• Execute both reactive break/fix and preventive maintenance following established procedures
• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
• Escalate complex technical issues when appropriate
• Participate in on‑call rotations and provide extended coverage as required

Requirements

• 3+ years of hands‑on experience supporting enterprise servers, data center hardware, or similar infrastructure
• Direct, hands‑on experience physically working on server hardware installing, removing, diagnosing, repairing, or replacing server components
• Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs
• Experience working with rack‑mounted enterprise servers in a data center, field service, or customer environment
• Strong understanding of server hardware architecture and troubleshooting methodology
• Experience with hardware diagnostics, BIOS/firmware, and server management tools
• Familiarity with Linux or similar operating systems
• Strong troubleshooting and problem‑solving skills with the ability to independently diagnose hardware issues
• Comfortable working independently in a customer‑facing environment
• Ability to clearly communicate technical issues and resolutions to customers and internal teams
• Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on‑call schedules

Qualifications

• Experience supporting Dell PowerEdge servers
• Dell or other enterprise hardware certifications
• Experience with iDRAC, iLO, or comparable server management platforms
• Experience supporting GPU/AI server infrastructure
• Experience with data center operations, rack/stack, structured cabling, or server deployment
• Associate's or Bachelor's degree in IT, Computer Science, or a related field