On-Site ROI Medical Records Specialist - Sheffield, AL

About the role

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, and health information management – Sharecare helps people manage their healthcare efficiently and improve their well-being.

This position is responsible for processing all release of information (ROI) requests in a timely, efficient, and accurate manner while delivering exceptional customer service. The Associate must safeguard patient privacy at all times by ensuring only authorized individuals access medical records, and that all information is released in accordance with the request, applicable authorization, company policies, and HIPAA regulations. This role is on-site in a hospital facility in Sheffield, AL.

Responsibilities

• Handle ROI requests by retrieving and returning patient medical charts and accurately scanning records in accordance with established procedures, quality standards, and productivity guidelines.
• Validate requests and authorizations for medical record release based on company policy and legal guidelines.
• Perform quality checks to ensure accuracy, confidentiality, and correct billing of all released records.
• Maintain equipment in excellent working condition.
• Deliver outstanding customer service by being attentive, respectful, and responsive to client needs, proactively identifying and resolving concerns.
• Handle incoming requests via mail, telephone, facsimile, online submission tools, or email depending on client needs.
• Maintain a clean, professional appearance and comply with the company dress code.
• Maintain a clean and orderly work area, ensuring records and files are properly stored before leaving.
• Stay up-to-date with applicable state laws and fee structures.
• Work within assigned scope and accept additional assignments or account coverage to prevent backlogs.
• Comply with client/site policies and procedures, including HIPAA, state and federal regulations, and labor laws.
• Handle confidential information with integrity and professionalism while ensuring efficient, accurate record release.
• Order paper records from storage vendors, scan them upon arrival, and ensure timely return to the storage company.

Requirements

• High school diploma or GED required.
• Minimum of 2 years’ experience in a medical records department or similar setting preferred.
• Proficiency in Microsoft Office applications.
• Ability to use fax, copier, and scanning machines.
• Strong documentation, communication, and customer service skills.
• Self-motivated, dependable, and able to work independently or as part of a team.
• Proven ability to maintain productivity, utilization, and quality performance standards.
• Local to Sheffield, AL.

Physical Requirements

• Ability to sit or stand for extended periods of time.
• Physical capacity to lift and carry 25 lbs.
• Manual dexterity sufficient for long periods of typing, writing, and handling documents.
• Visual acuity to read documents and use a computer monitor.
• Clear speaking and hearing ability for communication.
• Adequate hand-eye coordination and sensory abilities for job-related tasks.

Information Governance & Compliance

• Understand the organization’s information governance program and associated responsibilities.
• Participate in compliance education and role-specific training.
• Maintain the confidentiality of patient and client information.
• Comply with HIPAA standards and all relevant corporate integrity and security obligations.
• Report unethical, fraudulent, or illegal behavior.
• Maintain current HIPAA certification annually.