On-Site ROI Medical Records Specialist - Huntsville, AL

About the role

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform—including benefits navigation, care management, home care resources, and health information management—Sharecare helps people manage their healthcare efficiently and improve their well-being. This position is on-site in a hospital facility in Huntsville, AL.

Responsibilities

• Process all release of information (ROI) requests in a timely, efficient, and accurate manner while delivering exceptional customer service.
• Safeguard patient privacy by ensuring only authorized individuals access medical records, releasing information in accordance with requests, applicable authorizations, company policies, and HIPAA regulations.
• Retrieve and return patient medical charts, accurately scanning records according to established procedures, quality standards, and productivity guidelines.
• Validate requests and authorizations for medical record release based on company policy and legal guidelines.
• Perform quality checks to ensure accuracy, confidentiality, and correct billing of all released records.
• Maintain equipment in excellent working condition.
• Deliver outstanding customer service by being attentive, respectful, and responsive to client needs, proactively identifying and resolving concerns.
• Handle incoming requests via mail, telephone, facsimile, online submission tools, or email as needed.
• Maintain a clean, professional appearance and comply with the company dress code.
• Keep a clean and orderly work area, ensuring records and files are properly stored.
• Stay up-to-date with applicable state laws and fee structures.
• Work within assigned scope and accept additional assignments or account coverage to prevent backlogs.
• Comply with client/site policies and procedures, including HIPAA, state and federal regulations, and labor laws.
• Handle confidential information with integrity and professionalism while ensuring efficient, accurate record release.
• Order paper records from storage vendors, scan them upon arrival, and ensure timely return to the storage company.

Requirements

• High school diploma or GED required.
• Minimum of 2 years’ experience in a medical records department or similar setting preferred.
• Proficiency in Microsoft Office applications.
• Ability to use fax, copier, and scanning machines.
• Strong documentation, communication, and customer service skills.
• Self-motivated, dependable, and able to work independently or as part of a team.
• Proven ability to maintain productivity, utilization, and quality performance standards.
• Local to Huntsville, AL.

Physical Requirements

• Ability to sit or stand for extended periods of time.
• Physical capacity to lift and carry 25 lbs.
• Manual dexterity sufficient for long periods of typing, writing, and handling documents.
• Visual acuity to read documents and use a computer monitor.
• Clear speaking and hearing ability for communication.
• Adequate hand-eye coordination and sensory abilities for job-related tasks.

Information Governance & Compliance

• Understand the organization’s information governance program and associated responsibilities.
• Participate in compliance education and role-specific training.
• Maintain the confidentiality of patient and client information.
• Comply with HIPAA standards and all relevant corporate integrity and security obligations.
• Report unethical, fraudulent, or illegal behavior.
• Maintain current HIPAA certification annually.