On Site Program Manager

Position Summary

The On-Site Program Manager serves as the dedicated, on-site representative for Total Safety at large industrial customer locations. This role provides consistent account ownership, manages all on-site programs, and ensures high levels of customer satisfaction, operational performance, and sales growth. The OSPM operates with a high degree of independence, making day-to-day decisions to resolve issues, improve service, and support account success.

Customer & Account Management

• Serve as the primary on-site contact for all customer interactions
• Build strong relationships across all levels of the customer organization
• Respond to and resolve service issues using sound judgment and root cause analysis
• Conduct regular site walkthroughs to assess program performance
• Support account reviews and identify growth opportunities
• Represent Total Safety professionally at all times

Program Management

• Oversee all on-site programs (VMI, vending, and value-added services)
• Manage program setup, changes, performance, and continuous improvement
• Ensure all equipment and service areas are operational and well-maintained
• Cookordinate with internal teams and vendors as needed
• Apply contract terms and compliance requirements in daily operations

Inventory & Operations

• Maintain inventory levels, usage trends, and replenishment needs
• Conduct audits and resolve discrepancies
• Oversee storage, product flow, and on-site organization
• Cookordinate urgent or special fulfillment needs
• Maintain a safe, clean, and compliant work environment

Reporting & Administration

• Track and report on program performance, inventory, and service metrics
• Maintain accurate records of all activities and transactions
• Analyze data to identify trends and recommend improvements
• Communicate key updates and insights to internal stakeholders