On-Site Manager

Key Responsibilities

• Remain on-site during all operating hours and provide overall leadership, coordination, and accountability for daily mail operations.
• Ensure the central mail facility and all satellite mailrooms are adequately staffed, fully operational, and consistently meeting established service requirements.
• Direct the receipt, inspection, screening, counting, sorting, processing, preparation, dispatch, pickup, and delivery of incoming, outgoing, interoffice, accountable, postal, and commercial carrier mail and parcels.
• Manage daily staffing assignments, workload distribution, route coverage, and resource allocation in response to fluctuating volumes, high-demand periods, operational disruptions, and logistical challenges.
• Provide qualified substitute coverage for absent managers, mail production personnel, and drivers within established response timeframes.
• Cook up additional work hours, overtime, or weekend support when needed to maintain service levels, eliminate backlogs, or address unexpected workload demands.
• Oversee daily pickup and delivery routes, ensuring schedules, service windows, and handling requirements are consistently met.
• Maintain continuity of operations by responding promptly to staffing gaps, vehicle issues, inclement weather, equipment problems, and other risks that could affect service delivery.
• Serve as the primary operational point of contact for the customer and the central point of accountability for daily performance, communication, issue resolution, and service delivery.
• Identify and report service irregularities, performance concerns, and operational risks, and develop timely corrective action plans to resolve issues and prevent recurrence.
• Develop, implement, and maintain the Quality Assurance and Control Plan, including routine quality reviews, performance checks, and individual accountability for sorting and delivery personnel.
• Ensure the accurate and timely preparation of operational reports, mail volume reports, quality assurance documentation, parcel activity reports, and other required performance data.
• Monitor employee performance, conduct, customer service, safety, security, housekeeping, identification requirements, and completion of required training.
• Enforce compliance with applicable postal regulations, organizational procedures, safety practices, security requirements, and established operating standards.
• Supervise and coach mail clerks, drivers, and other operational personnel, providing direction, feedback, training, and performance support.
• Participate in pre-launch onboarding and operational phase-in activities, ensuring personnel, vehicles, access credentials, equipment, and procedures are ready for full performance on the first day of operations.