On-Site Audio-Visual Engineer in Philadelphia, PA

About the role

Cenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun!

Responsibilities

• Provide support of audiovisual, videoconferencing, and IT systems.
• Diagnose/adjust/repair and/or escalate audiovisual, videoconferencing, and IT related systems.
• Configure & deploy equipment for various applications as necessary.
• Provide end-user support including concierge system assistance and meeting support.
• Develop a professional environment which includes rapidly building technical credibility with the Client while providing exemplary Customer Service.
• Clearly and concisely communicate complex technical concepts to peers, client, and management.
• Maintain new technology awareness through continuing education, training, seminars, reading.
• Help with coordinating all aspects of new designated projects at Customers facility including: Assist with communications between Cenero and the customer, Help coordinate new project scheduling between Client and Cenero Operations Manager, Attend applicable new project meetings representing Cenero, Professionally represent Cenero at all times to the Customer and other Contractors, Conduct site surveys for new business opportunities when appropriate, Assist Cenero Operational teams with installations and troubleshooting, as required.
• Function as Cenero’s final “quality control” inspector to ensure all project work meets or exceeds the design specification.
• Accurately maintain Customer’s Service Ticket information in Cenero’s CRM.
• Maintain accurate time sheet information.

Qualifications

• Bachelor's degree (B.S.) in Engineering and two+ years Customer Service experience or five+ years AV related Service experience; or equivalent combination of education and experience.
• Detailed working knowledge of audiovisual systems including control systems, touch screens, switchers, projectors, Blu-ray players, displays, microphones, speakers and amps.
• Ability to terminate typical audiovisual related cabling including CAT, BNC, XLR.
• Detailed working knowledge of Video & Audio Conferencing systems (Polycom, Biamp, QSC preferred).
• Working knowledge of AV control systems (Crestron & AMX preferred).
• Detailed working knowledge of video & acoustic technical principals and basic electrical wiring.
• Requires a detailed working knowledge of audiovisual test and repair equipment.
• General knowledge of ISDN T1/E1, Ethernet and H.320, H.323 and SIP protocols.
• General knowledge of TCP/IP networking, switches, routers, firewalls.
• Detailed working knowledge of computers (Windows based) and office software.
• Audiovisual installation experience is desired.

Skills

• Resourceful and technically curious.
• Excellent verbal and written communication skills.
• High Emotional Intelligence.
• Strong desire to help clients succeed.

Benefits

• Industry-leading healthcare coverage begins on your first day of employment.
• Your choice of plans offered by Cigna PPO or a HDHP includes medical, dental, vision, and prescription coverage.
• Contribute to your financial security with savings and a 401K Investment plan with company match.
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care Spending Account (DCA)
• 100% Company paid Life insurance for employees
• 100% Company paid Short Term Disability
• Optional Long Term Disability
• Paid Time Off awarded at hire
• On-site gym, weight room, locker room
• Professional development opportunities to enhance your career
• Lucrative Employee Referral program
• Delightful Free coffee Warm Philly soft pretzels every Wednesday

Company Information

Cenero employees are truly empowered to innovate at every level, in every function. We hire high-energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing, and having fun!

Since 1999, Cenero has offered a range of Audio-Visual solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design, fabrication, installation, and managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions. Our corporate revenue growth has averaged 30% year over year for the past 6 years. We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. We have a new headquarters building in Malvern, PA, plus 4 other U.S. offices. (New York, Baltimore/Washington DC, Charlotte, and Dallas)

Our Constant Connect Solution Is a Suite Of Managed Services That Assures Technology Readiness For All Collaboration Spaces. The Suite Includes Proactive Managed Services identify and solve issues before meetings even start, UC Proactive Managed Services monitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional, Reactive Managed Services provide immediate assistance for all tech issues, An Analytics Dashboard provides detailed data for more informed business planning, AV Staffing Services provide on-site support of complex AV technology

At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine’s List of the 5000 Fastest Growing Companies (both awards 4 times).