On Demand Services Engineer (Req #1434)

Benefits

ePlus offers a full range of medical, financial, and/or other benefits, including 401(k) eligibility, employee stock purchase program, and various paid time off benefits such as vacation, sick time, and personal leave. Details of participation in these benefit plans will be provided if an offer of employment is extended. In addition to the base salary, compensation includes variable pay through commissions based on individual sales performance, which can substantially increase earning potential.

Pay

The initial base salary range for this position is expected to be between $24.04 and $28.85 hourly. The final base salary offered will be determined by multiple factors, including job‑related knowledge, depth of experience, skills, certifications, and geographic location.

Schedule

Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work.

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About the role

As an On Demand Services Engineer, you will provide ePlus’ clientele with Network, Security and Systems support to maximize stability, availability, security and functionality within the production environment. As a customer‑interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus services and provide performance improvement feedback.

Responsibilities

• Perform network/systems support
• Troubleshoot, isolate and diagnose common network/systems problems, either alone or as part of a team
• Resolve and manage problems immediately
• Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work
• Provide systems support functions for client end systems, which includes design, development, troubleshooting, diagnosis, and problem resolution
• Follow‑through until problems are resolved
• Maintain current, high‑level technical skills in your network field of expertise
• Keep abreast of developments in computing technology and solutions to common problems
• Responsible for working tickets and projects, as assigned, and closing out tickets correctly and in a timely manner
• Ensure management is informed of any issues and escalations
• Comply with both internal and client processes